Shree Sharma

Shree Sharma Udaipur (Raj.) – 313001 E-mail:- About Me With over a decade of experience across various industries, I have honed a versatile skill set in project management, team leadership, operational excellence, and client relations. My career has been driven by a passion for optimizing processes, fostering team collaboration, and ensuring high standards of service and quality in all aspects of my work. I thrive in environments where I can manage complex tasks, lead large teams, and deliver results within stringent timelines, while constantly working to improve operational processes and team performance. In each of my roles, I have demonstrated a consistent ability to manage highpressure situations, balancing multiple priorities, and ensuring that projects are completed efficiently. I have a proven track record of leading teams, mentoring employees, and providing strategic guidance to ensure the successful execution of projects. By streamlining workflows and identifying areas for improvement, I have been able to drive productivity and reduce inefficiencies, contributing to the overall success of the organizations I have worked with. Equally important to my success has been my ability to build and maintain strong client relationships. I excel at understanding client needs, providing tailored solutions, and ensuring that deliverables align with expectations. Throughout my career, Career Objective To take lead, initiative action and growth along with the growth of organization, simultaneously improve my knowledge & enhance my capabilities. Professional Experience 1.) Project Leader in a KPO Udaipur Designation: Project Leader Location: Udaipur Duration : From June 12 to till date Roles & Responsibilities:          Handling the team of 210 people and getting work done within TAT Perform quality controls and monitor production KPIs Efficiently managing internal and external customer requests via chat and email Performance reviews Client side interaction to understand the needs closely Training and mentoring new recruits Managing project progress and adapt work as required. Managing large and diversified teams Identify areas and scope of improvement 2.) Organization: Infosys BPO Ltd., Jaipur Designation: Senior Process Executive Location :Jaipur Duration: From Oct 10 to June 2012 Roles & Responsibilities: •Taking care of Australian banking & Insurance operations. •Processed home loan variations and motor claim requests for the Australian process. 3.) Organization: ICICI Bank Ltd. Hyderabad in International Operations GroupIndia-Canada Operations Designation: Operation Officer Location: Hyderabad Duration: From 29 October 07 to 18 October 2008 Roles & Responsibilities:   Creating and maintaining Accounts for Canadian citizens, Worked on Equifax, Finacle, Anti-Money Laundering, FCRM, RMCA, Staff ware Process, outward remittance Canada to India. Key Result Areas: International Banking Operations:  Handling back end operations for Saving, Current & Fixed Deposits for retail & corporate business houses in Finacle System.    Ensuring compliance with the statutory requirements laid down under different Acts governing banking regulations. Regularly involved in Quality Management Systems and keeping track of regular volumes handled at shop floor and preparing different metrics for the team to get the quality output. Resolving Critical customer issues through FCRM channel and provide analytical report to management. Team Management:   Provided training to other Team members to various tips & tricks to keep tracks of fraudulent activities. Conducted meetings to sharing knowledge of legal and statutory rules with Team members in respect to the organization. Professional Qualification   M.B.A-) with the specialization in Finance from Pacific Institute of Management, M.L.S.U. Udaipur. (65%) PG Diploma in Banking Operations -) from IFBI( Institute of Finance, Banking & Insurance) Ahemdabad. (92%) Academic Qualification    M.com inBanking & Business Economics -) as private student from Meera Girls College, M.L.S.U. ,Udaipur. (61%) Graduation in Commerce -) from Meera Girls College, M.L.S.U., Udaipur. (55%) Senior Secondary -) from St. Teresa, Udaipur. (67%) Skills          Project Management Communication Time Management Customer Service, Technical Accounting Data Analysis Content Creation Virtual Assistance Menu Creation IT Tools       Fincale FCRM MS Office Salesforce.com JIRA Diploma in Computer Accounting & Applications Certification & Achievements          Achieved ‘Spot Award’ as a Certification of Appreciation at Infosys Received Certificate of Proficiency Received Certification for Level T100 Training Received reorganization from Onshore Client for quality results in processing Received Certificate for Paper Presentation at Singhania University in Management Conclave; Human Resource Outsourcing; Challenges & Opportunities in India. Received Certificate for Paper Presentation in National Workshop; Retail Revolution In India. Received Certificate for Second prize in Debate in Inter-college competition. Received Certificate for Second prize in Ex-tempo in Inter-college competition. Received Certificate for participation in R.A.N.K Award (RACE FOR AWARENESS AND KNOWLEDGE) State of Rajasthan; by Rajasthan Patrika. Co-curricular Activities    Active Participation in National Conferences held in College. Active Participation in Cultural Programs in school & college. Given Programs on All India Radio. Personal Profile Date of Birth: 10 Sept. 1982 Father’s Name: Mr. Surendra Sharma Mother’s Name: Mrs. Manju Sharma Nationality: Indian Marital Status: Unmarried Language Known: Hindi, English Strength: Confident & Hard Working