Shrawan Rajbhar

CURRICULUM VITAE SHRAWAN RAJBHAR Address: Vill-Hamirpur Post- Bijaura, Police station-Mardah, Dist.-Ghazipur, U.P 233226 Phone:-,- Email:- CAREER OBJECTIVE ✔Seeking a position in the IT Management/support domain to put the experience to expose the business strategies and operational goals by identifying opportunities to deploy new technology. And own expertise in team management, superior technical lead along with managing complex tasks. WORKING EXPERIENCE 1. Assistant Manager (Satya MicroCapital Limited) (1st Jan 2019 to till now) JOB RESPONSIBILITY: Prepare Technical proposal Br.Net Daily base Disbursed/Reversal and report Publish. Br.Net Generating per day collection report Publish, Provide IT Training AM IT and New Joined Staff. Resolve all query/ concern from respective IT Person or other SH, ZHB, RBH, BH, ACM and EDO etc. IDFC BC Branches all query resolve and IDFC collection sourcing file / Disbursement sourcing file and other work. Configure Email-setup, antivirus, or manual configurations. Application Testing in UAT/Live Application L1 support ✔Installation, Configuration, and deployment/Redeployment of assets to respective user as per role & responsibility ✔Diagnose, research, troubleshoot and identify solutions of S/W and H/W issues ✔Configure Email-setup, antivirus, or manual configurations ✔Manage MDM devices through web console and track & update the necessary activity remotely ✔Identify the compatibility issue, challenges and find out their solutions ✔Manage automation tools used for IT-infra management IT Inventory Management ✔Allocate the IT-Assets as per user need, role & responsibility. ✔Asset’s ownership management ✔Tracking, Tagging through bar code of all IT assets ✔Maintenance and repair of IT assets like Laptops, Desktop, Printers, tablets etc. devices Technical Assistance ✔Rise & follow up the tickets to coordinate the HO development team for complex issues, bugs etc. ✔Ensure proper functioning to smooth the systems, Networking ✔Manage Networking and troubleshoot the common issue. Management of IT-Infra setup ✔Ensure proper utilization of available resources ✔Backup, Restore and patch management ✔Ensure adherence of IT Asset Management Policy ✔E-waste management MIS Reports Analysis ✔Prepare the technical presentation ✔Make the vertical, regular reporting Like: Monthly, Daily assets status tracking, Business progress or other schedule reports ✔Analysis, troubleshooting the reports data and its discrepancy ✔Fixing the discrepancy as per field suggestion, queries in against of systems as well as reports Other Support functions ✔Visit the field to track & monitor the usage of IT assets ✔Participate the internal audit process ✔Maintain documentation and process control related tasks Training & Induction ✔Provide IT & security awareness to respective user ✔Conduct training for newly/existing staff for technical aspects, Asset’s usages, systematic procedure, Application usages. ✔Introduction about the IT & updating new features being introduced as per release new version’s update. 2. MIS Executive (Satin Creditcare Network ltd) (1st Dec 2015 to Feb 2018) JOB RESPONSIBILITY: Generating per day collection report, Updating day to day collection report, KYCs & Loan documents etc. Resolve all query/ concern from respective branch manager or other staff etc. Updating the new or old loan application, KYC’s, maintaining that files or Insurance related documents, Perform & complete the internal or external auditing process, Provide the weekly, monthly progress or other performance related report using excel, SQL etc. 3. BCCM (Satin Creditcare Network ltd) (1st March 2018 to Dec 2018) JOB RESPONSIBILITY: Daily base Disbursement and Collection updating, and Cashbook maintained. Tracking Collection and updating daily basis and Report to Regional Offing. DC Case tracking and Update in Portal and Report to Regional Offing. All IT Assets Maintained. Updating day to day KYCs & Loan documents Files. Updating the new or old loan application, KYC’s, maintaining that files. Perform & complete the internal or external auditing process, Provide the weekly, monthly progress or other performance related report using excel, TECHNICAL SKILLS Operation Systems ✔Window 7/8/8.1/10 ✔Linux (Ubuntu) ✔Android Microsoft & other Application ✔MS Office suite (Advance MS office suite (Word, Excel, Power point etc.)), WPS Office, Libra office spread sheet etc. Programming Language ✔SQL Database, (Normally) Administrator or Web Level ✔MDM Console, Exchange server, G Suite all browser level etc. Basic Troubleshooting of computer H/W, S/W, and network related Issue. EDUCATIONAL QUALIFICATION ✔Bachelor of Arts (B.A) passed from V.B.S Paranuchal University in 2019 ✔Intermediate passed from UP board in 2011 ✔High school passed from UP board in 2009 STRENGTH ✔Problem solving, Task oriented, Positive Attitude, Self- Driven/Independently, Honesty, Innovative PERSONAL INFORMATION Father Name: Shivnath Rajbhar Date of Birth:- Nationality:Indian Gender:Male Language:English, Hindi, Marital Status:Married Hobbies:Interacting with new people, new technologies & troubleshooting, learning new tech, reading News etc. DECLARATION I hereby declare that all the above given Information is true and best of my knowledge. Shrawan Rajbhar