Shrashti Dave

Shrashti Dave 6 Porthclair Court, Scarborough, ON M1B 4X8 Phone: - Email:- LinkedIn: www.linkedin.com/in/shrashti-dave Site Reliability Engineer Troubleshooting ● Network Management System ● Reliability ● Performance HIGHLIGHTS OF QUALIFICATIONS 7 years of experience as Senior Network Operations Engineer on operations and maintenance, Exposures to TCP/IP, DNS, HTTP Protocol, VPN and Firewall In depth expertise in routing protocols, Switching architecture and protocols Deep understanding of the Cloud Network architecture, network protocols, and their applications Good Knowledge in system design, frameworks and capacity planning Expertise in troubleshooting and network management system Hands on experience with load balancers. In depth Knowledge on ITIL processes like Incident management, Configuration management and Change Management processes. Provided 24x7x365 availability and on-call support as required by the projects. Diligently prepared a thorough training document and Organized classroom sessions to new recruits on Tier 1 & Tier 2 responsibilities, Customer impacting tickets, network architecture, Installs and Critical tickets. Self-motivated and directed with positive attitude and keen attention to details with ability to learn new processes and technologies quickly Proven ability to work on multiple projects simultaneously while meeting deadlines Excellent communicator and experienced problem solver with well-developed interpersonal, organizational and teamwork skills WORK HISTORY Senior Operations Engineer Akamai Technologies. Bangalore, India 2012 – 2019 Company Brief: Akamai Technologies, Inc. is an American content delivery network and cloud service provider. Akamai's content delivery network is one of the world's largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic across the globe. Job Profile: Collaborate with Engineers, System Architects, Infrastructure Vendors, Customers and Services Provides to narrow down problems and achieve resolutions Led a productivity project in collaboration with Developers to create a tool to filter out over 1,000 peripheral alerts per day Contributed towards development of a tool to automate maintenance process Debug and Optimize code to edit automated procedure or routine tasks. Worked on CLI to create a tool to login into servers via Backend when Frontend was not reachable Led Install Project and helped the team by implementing reliability and performance practices. Diligently provided feedback via change request and helped in automation to improve the process and velocity Investigated service interruption and performed Root Cause Analysis of production issues. Scheduled Project meetings and worked with customers on end to end service delivery. Effective contributed to change system deployment team. Audited the configuration and implementation on the production Performed quality assurance, testing, system design consulting, capacity plans and launch reviews before making any changes in deployment network Represented Network operation center for live event support for large events Provided the technical expertise for incidents on bridges to resolve time critical instances for customers Assisted customers and internal team with technical issues via email and telephone Monitored more than 100,000 distributed Linux servers network using an internally developed network management system and maintained availability, capacity and health of Akamai’s server network Worked closely with network partners and resolved Hardware and Software issues and supported network infrastructure in a 24/7 model CERTIFICATIONS Red Hat Certified Engineer (RHCE) 2014 Red Hat Certified System Administrator (RHCSA) 2014 CISCO Certified Network Associate (CCNA, CISCO) 2012 EDUCATION Bachelor of Engineering – Major in Electronics and Communication 2011 Rajiv Gandhi Technical University. Bhopal, India (Assessed by WES as equivalent to Bachelor’s Degree)