Shradhanjali Subba

Shradhanjali Subba Program/Project Manager Reno, Nevada | +1 (775)-|- CAREER SUMMARY Resourceful, strategic and a dedicated Program/Project Manager with around 15 years of experience in the software industry and an excellent record of implementing, planning, leading, executing, and delivering many successful high-profile projects. Skilled in streamlining operations and ensuring highest customer satisfaction through expertise like PMP and PMI-ACP certifications and other proper channels and tools, resulting in timely deliveries and high-quality products in projects in both traditional and agile environments. A firm believer in leveraging considerable knowledge and expertise to understand the dynamics and fast-paced environment with diverse and cross functional team to achieve highest value for the customers. Rich in cultivating long term relationships with stakeholders all over the world, having gained the experience through managing and leading projects across the globe (US, Europe, Africa & Asia Pacific), with strong knack to adopt enterprise-wide perspective, ability to synthesize, integrate and permeate the essence of People, Business and Strategic Intelligence. EXPERTISE Program/Project Management (Traditional & Agile), Project Charter, Project Implementation & Integration, Project Planning & Delivery, Configuration & Change Management, Certified Agile practitioner & Coach, Budgeting, Stakeholder Management and People Management. CREDENTIALS Certified PMP (Project Management Professional) and PMI-ACP (Agile Core Practitioner). Participation in ISO 9001:2000 certification/ ISO 27001 certifications and former member of PMO. Participated and won “Women Leadership Program” conducted by the previous organization in the year 2019. Nominated as one of the top ten SUPER BANKING 2019 women across the global branches of Sopra Banking Software Solutions. DOMAIN Banking: Lending, loans, Consumer Finance, Asset Finance, Equipment Finance HealthCare. ERP & CRM Solutions. SAP Integration MANAGEMENT & TECHNICAL SKILLS Project Management Tools: JIRA, MS Project, Gantt Charts, Trello, MS Teams, Youtrack, MS Office, Agile Burn Up and Burn Down Charts. S/W Engineering and Quality Assurance: SDLC, Measurement System Analysis, Statistically Process Control, Control Charts, Causal Analysis and Resolutions (Fishbone, 5 WHYs). Languages: COBOL 400, CLLE, CLP, SQL400, RPGLE, CORE JAVA. Operation Systems: Linux, Ubuntu, IBM iSeries VR72, OS400, Windows 7 and 10. Database: DB2, DB400, MSSQL, MySQL, PostgreSQL, ORACLE. Programming Skills: Structured Programming Concepts, Object Oriented Programming, Event Driven Programming. PROFESSIONAL EXPERIENCE FAIR TRADE OUTSOURCING AUG’20-FEB‘23 Location: RENO, NV. Role: Project (Program) Manager, Scrum Master. Projects : Multple (Health Care, ERP and CRM, SAP and Services), PMO Set Up. Responsibilities Summary and Highlights: Established Strong PMO through implementation of governance, processes and tools that aligned with the goals and objectives of the organization. Used Agile knowledge (PMI- ACP certified) and expertise to train the team members in Agile and introduce SCRUM/KANBAN methodology in multiple projects (Healthcare, ERP and CRM solutions). Worked closely with the Product Managers to understand the prioritization of the backlogs, milestones and collaborated to generate the roadmap planning along with estimates. Facilitate SCRUM events such as daily standups, sprint planning and prioritization meetings along with sprint demo/review and retrospection to ensure timely feedback and quality delivery. Implemented and facilitated Backlog Grooming to capture requirement gaps, refine estimation and update User stories to avoid scope creep and optimize development & testing activities. Identified and understood the goals and visions of the project/organization and generated KPIs to align the team’s work to achieve the desired result, leading to a high-performance team producing valuable deliveries, Created Knowledge and Skill Metrices to track the product and technical skills growth of the team. Utilized this information to cross train the team and involve them in different projects thereby giving them exposure to new roles and opportunities. Identified stakeholders/business owners of the projects and managed their expectations by facilitating constant effective meetings and communications on a regular basis and including them in regular demos. Identified, analyzed the risks on a constant basis to understand the probability and impact and worked out on the effective response. Provided timely information and update on health of the projects to the CEO through management reports and visual representation like Burn down- Burn Up and Control Charts. Discussed the achievements/ deviations/practices to align the goals of the project with organization’s visions. Implemented best practices and lesson learned in the projects, to improve the knowledge and skills of the team and produce high quality product. Conducted mid and annual performance reviews of the team. Identified points for improvements and acknowledged and highlighted achievements. SOPRA BANKING JAN‘16-JUL‘19 Location: NOIDA, INDIA. Role: Project Manager. Project: Cassiopeae Responsibilities Summary and Highlights: Used PMP (Project Management Professionals) expertise and previous project experiences to successfully implement SDLC (Software Development Life cycle) processes in the project consisting of 45 members spread across three regions (US, Europe, and Asia Pacific). Identified and built Key Performance indicators to align team's performance with the goals and objectives of Project and thereby produced several successful deliveries resulting in a successful project and highly satisfied customer. Identified the key performance indicators (KPIs) to align the team with the project’s goals and objectives. Used Agile knowledge (PMI- ACP certified) and expertise to train the team members in Agile and introduce SCRUM methodology in one of the modules of the project. The implementation of SCRUM methodology and generation of monthly Sprints with reviews and retrospection led to several successful deliveries and avoided bottle necks, a large portion of scope creep and gold plating as well. This resulted in proving great value to the customer in short period of time. Implemented processes like MSA (Measurement System Analysis) and CPC (Capability process control) to assess and measure the variation and effectiveness of the existing processes in the project. Used several tools like Control charts to understand the outliers and generated effective response to combat the outliers. These processes helped in significantly reducing the defect counts (KPIs) by 30% from quarter 1 to quarter 2. These processes also reduced the defect leakage by 25%. Introduced quarterly analysis of all the issues of the project and performed CAR (Causal analysis and resolution), using Pareto chart and Fish Bone process, to identify the gaps and the deviations in results against the project objectives. This facilitated retrospection for continuous improvement and created the learning data for the organization. The performance and quality improved by 30% in the second phase where defects due to regressions and scope creep were significantly reduced thereby reducing cost in rework. Set up a strong RISK management process where any risks in the project were identified, qualitatively analyzed, and prioritized based on the impact and probability. This helped the team to be aware of all the risks ahead of time and come up with effective responses to avoid issues. This process also helped in mitigating attrition in the project significantly. Enhanced the average knowledge of the team, significantly from level 10 % to 30 % in quarters Q1 and quarters Q2 respectively, by setting up weekly, cross functional programs to train the team members in new domains of the product. Remotely worked with international team, SMEs and Product Owners from European and North America Region to establish Agile (SCRUM) methodology in the modules and assist them in agile development and deliveries. Project: PACKSF PACKSF project focusses on the new development and maintenance at various versions of the EVOLAN for several customers. Currently latest version of PACK SF Evolan is that of V4.00, which the old and new customers are heavily purchasing. PACKSF caters to the several customers who deal in lending in the form of several loans like Personal Loans, Classical Loans, Leasing, Asset Loans or Revolving Loans (Card Management). Responsibilities Summary and Highlights: Implemented a new project PACKSF V4.00, with team members comprising of 25 people and was responsible for creating Project Charter, Plan along with Budgeting, Scheduling, Resource planning and workload planning spanning up to 2 years from the initiation phase to the close phase. Traveled onsite (PARIS) to understand the business case of the project. Witnessed successful GO LIVE of this project for several European customers like ESSOX, BRDF, TASLIF, FBPMC, CREDIT MODERNE, and ALAMANA. Used the knowledge of MS project to elaborate road map planning and workload planning in an iterative manner to measure significant milestones and to ensure minimum deviations from the base lined plans and targets. This also helped in resource optimization. Built a strong and effective channel of communication between all the stakeholders which helped minimize gaps in the requirement understanding at an early stage, proactively identify and prioritize risks with effect response, avoid unnecessary changes and rework thereby cutting the cost and providing value added results to the customers. Created onsite opportunities for the team members to travel to the client site and learn new business domains, which helped in building strong and comprehensive documentation for future needs. These trainings also helped the team members to be confident in writing functional specifications which led to 90% of all the functional specifications and 100 % of technical specification being written by the team autonomously. Initiated a program called CLP (Continuous Learning program) where all the new on job learning and retrospection were shared between the team members which helped the team to have a uniform knowledge of the domain and helped minimize dependencies and bottle necks and repeat historic mistakes. Led, mentored, and monitored the development of a complex in-house POC, “Data Migration Tool”, which was responsible for the migration of entire database from one version to the other version. This tool was built using CLLE, COBOL400, Data areas, SQL injections to process huge data and improve the performance by 75%. Simplicity and effectiveness of the tool led to several customers purchasing this tool along with V4.00 project. It generated a good ROI (return of investment) and bagged the innovation of the year award in 2016. Led and delivered another in-house POC, Data Masking, responsible for encryption of data for unauthorized users, at the client’s environment to avoid misuse of customer data. The tool supported the GDPR regulations and was highly beneficial to the customers leading to its purchase by several European customers. This added additional profit of 10 % to the project and the organization. Initiated an internal program JOBOL, which was combination of Java and COBOL language, to train the team in Web development. The Onshore counterpart appreciated the initiative and the result led to several Java-COBOL development and deliveries from the offshore team. The success of this program led to the organization adopting this program as a part of cross-functional program for several other projects. Ensured career growth of the team members by interacting with them on a frequent basis. Providing effective feedback. Understanding their vision and aspirations. Creating SMART goals and objectives and providing opportunities for them to grow in their desired knowledge area. Created an environment of OPEN door, where the team members could come and talk to me about any issues without any hesitation. SOPRA STERIA JAN‘12-DEC‘15 Location: NOIDA, INDIA. Role: Lead Engineer. Responsibilities Summary and Highlights: Project and Technical Lead Development. Star Performer of the year 2012 Responsible for mentoring the team, techno-functional design and estimation, requirement gathering, peer reviews SOPRA MAR‘10-DEC‘11 Location: NOIDA, INDIA. Role: Senior Software Engineer. Responsibilities Summary and Highlights: Design, Development, Code Analysis and Reviews Issue troubleshooting, Imparting Training HCLTECHNOLOGIES JUL’07-FEB’10 Location: GURUGRAM, INDIA. Role: Software Engineer. Responsibilities Summary and Highlights: Working as a developer (AS400 product) for Finance and Banking. EDUCATION Bachelor’s in technology – Electronics and Communications (Sikkim Manipal Institute of Technology) 2007