Showerly T. Sumaylo

 Showerly T. Sumaylo #56 Garnet St, Matina Crossing, Sto. Niño, Matina Crossing, Davao City Contact Number:- Email Add:-Skype: Showerly PERSONAL INFORMATION Date of Birth:January 23, 1994 Age:25 Sex:Female Marital Status:Married Nationality:Filipino Height:4’11” Weight:49 kls ____________________________________________________________________________ CAREER OBJECTIVE To grow and become part of your company where I can devote myself fully and give out the best of my experience and skills to become one of its strong assets. ____________________________________________________________________________ EDUCATIONAL ATTAINMENT Tertiary: Undergraduate Bachelor of Science in Civil Engineering University of Mindanao -) Secondary: Maragusan National High School -) Elementary: Maragusan Central Elementary School -) ____________________________________________________________________________ WORK EXPERIENCE PositionCompanyYear Market Research Interviewer Survey Sampling International Aug 2013 – March 2017 Calling people through VoiP to participate as respondents in the survey or project over the phone. Conducting interviews over the telephone. Explaining the purpose of the research. Asking a set of scripted questions to gauge people's opinion towards a particular product, service or issue. Recording responses on a computer or questionnaire. Carrying out a set number of interviews to meet a target. Achievements: Consistent Daily Top Performer (2013 – 2017) Agent of the Month (August 2015) Wire 5 Agent of the Year 2014 ____________________________________________________________________________ Online ESL Teacher 51Talk Jan 2017 – Jan 2018 Planning, preparing and delivering lessons through Company’s Virtual Classroom (AC), Skype or QQ. Preparing teaching materials Helping students improve their listening, speaking, reading and writing skills via individual sessions Checking and assessing student’s work Teaching lessons that are selected by students in various ages. Achievements: Certified K12 Teacher Junior Teacher Appointment Setter (Freelancer) Titanium Telemarketing Aug 2017 to present Make cold calls to potential customers keeping in mind the DND list Set qualified appointments for sales personnel to follow up on Making sure that all prospects details are updated and accurate (i.e name, email ad etc) Jot down detailed notes of all telemarketing activities Customer Support Team Lead CompAndSave April 2018 – April 2019 Assign work to CS agents through zendesk. Order Verification over the phone to avoid fraud orders. Monitor calls on queue. Handle chat and answer calls at the same time if queuing. Handle escalated emails/chats/calls. Help our Order Processing Team resolve issues. Keep track on agents attendance. Help and monitor agents output. Answer calls, emails and handle Live through Zendesk. Achievements: Consistent Highest QA Score (Phone/Chat/Email) ____________________________________________________________________________ STRENGTHS Attention to detail Innovative Willing to learn Team Player Can work with less supervision Neutral Accent Friendly Professional Calm under Pressure Good communication skills both oral and written Can multitask CHARACTER REFERENCE Mark Noño Cañeda-Project Supervisor - SSI Sarah Stewart-Titanium Telemarketing – Owner Sheena Jacutin-CompAndSave CS Manager I declare that the above information is true to the best of my knowledge.