Shourabh Bhatt

1. Tutor (remote tutor) Jan 2014 to Sep 2015 Tutor vista — Pune Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials online. Instructed 10-11th grade levels of Algebra I and Algebra II. 

2. Customer Support Executive (email-support) Aug 2015 to Apr 2016 Ola ANI Technologies Pvt. Ltd — Bengaluru, Karnataka. Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Managed team of 6 professionals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

3. Chat Assistant (Remote) May 2016 to Jan 2017 Haptik lnfotech Pvt. Ltd — Mumbai, Maharashtra Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Developed and maintained positive customer relationships. Identified opportunities to improve product and assisted other assistants in process. Assisted in process refinement to in-prove customer service and support.

Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.

4. Business development associate(Travel process for UK and Ireland) Jan 2017 to Jan 2018 WNS Global services Pvt. Ltd- Pune, Maharastra.

Helping the clients with bookings in overseas Hotels and flight with the itinerary. Solvinng their queries. Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Managed team of 6 professionals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills & Abilities

• Proper phone etiquette                             
• Microsoft Office proficiency 
• Articulate and well-spoken                           
• Flexible 
• Excel spreadsheets                                  
• Professional and mature 
• Invoice processing                                  
• Understands grammar                                    
• Social media knowledge                             
• Travel and event coordination 
• Quality assurance mindset                           
• Customer service focus
• Resourceful nature                                  
• Highly motivated. 
• Client relations specialist                             
• Conflict resolution techniques 
• Team management                                  
• Meticulous attention to detail 
• Persuasive                                          
• Focused on customer satisfaction 
• Management of remote employees                    
• Skilled multi-tasker 
• Human resources                                    
• Customer-oriented 
• Team Player                                        
• Time and Resource Optimization