Shoukat Rahi Rot Ali

 Shoukat Rahi Rot Ali Main road kalgi, Tq. Chittapur, Dist. Gulbarga-585312 II C:-- Summery Over 9+ years of experience in BPM sector with 6+year of extensive experience in Quality and operation process domestic (Telecom & E-commerce) companies. An energetic self-starter seeking a Process Management position that utilizes outstanding creative, graphical, analytical and people skills to help meet and exceed corporate goal. Highlights Process development Analytical Systems Implementation Team Building Experience: Team Lead Oct 2008 to Aug 2012 and Jan 2017 to Till Date M/s. Hinduja Global Solution Key Responsibilities: Managing a team of 20 CROs. Meeting my KPI’s and also helping my team in meeting their KPI’s as well Taking initiatives for the betterment of the process. Auditing live calls in order to arrest error occurring during call to avoid any future escalation Taking Team escalation calls, passing concession & follow-ups with the client for any issues and URL update. Daily briefing and de-briefing of the Agent’s Monitoring Agent’s Performance daily by maintaining reports pertaining to their KPI’s and Immediately giving feedback to improve the scores. Team Lead January 2016 to January 2017 M/s. TATA Business Support Service LTD Managing a team of 18 CROs. Meeting my KPI’s and also helping my team in meeting their KPI’s as well Process spoc for customer day to escalation Team Lead July 2013 to July 2014 M/s. Net avenue Technology (P) LTD Handling Vendor Team and Guiding Team In order to achieve team target Preparing Report on team progress for review Coordinating between other department in order to fulfill customer order on time Vendor Spoc for payment and billing issue Lead Associate Quality Analyst Oct 15th 2012 to Apr 30th 2013 M/s. WNS BCS Private Limited Handling reports for KK Circle Audits, Analysis, Feed front & Feed backs Handling Briefing sessions Induction & Training Sessions handled for New Bees. Dashboard Publish for South 2( KK, AP&KL) Academic Qualification Bachelor of Science in Electronics from Govt Degree College Gulbarga. June 2008 Gulbarga University Karnataka