Shonali Priyadarshini

Shonali Priyadarshini S R . M A N A G E R - I N T E R N AT I O N A L B U S I N E S S & S T R AT E G I C G R O W T H Profile Details As a seasoned Account Manager with over 7 years of extensive experience in sales, marketing, operations, and customer service, I am adept at providing versatile, reliable, and efficient services to a wide array of clients. My proficiency in managing relationships with clients, ranging from small businesses to high-net-worth individuals, has honed my expertise in cross-selling products, conducting negotiations, and implementing strategic plans to drive growth. With a proven track record in people management, I am committed to leveraging my skills to make significant contributions to the overall growth of a Global Brand. I am eager to showcase my talents in a challenging environment that values innovation, strategic planning, and customer-eccentricity. As an ambitious professional, I am driven to achieve personal growth and success, and I am confident that my extensive experience and expertise will enable me to deliver tangible results for any organization that I am a part of. Bangalore India (-- Links LinkedIn Skills Interpersonal Communication Strategic Planning Employment History Sr. Manager - Sales & Marketing, Axils Food Inc., New Jersey FEBRUARY 2023 — PRESENT • Responded promptly to client inquiries regarding products or services and provide relevant information to assist them in making informed decisions. • Communicated the advantages and benefits of the products or services offered to prospective clients and follow up with them to close business deals resulting in a 30% increase in order volume and a $250k uplift in revenue over the course of 2 months. • Managed the entire order process cycle to ensure seamless and timely delivery of products or Professional Summary Skills and Professional Experience services. • Lead and supervise a team of 4-6 sales representatives, recruit, train, and motivate them to achieve sales targets by monitoring the team's performance and ensuring that assigned tasks and responsibilities are fulfilled. • Set sales quotas, evaluate and adjust performance, and develop processes to drive sales by generating leads and establishing strong client relationships through regular follow-ups, and building long-lasting relationships based on a deep understanding of their needs. • Responsible for managing the procurement of raw ingredients by em-paneling vendors with the company. This involved developing relationships with vendors, conducting thorough due diligence to ensure quality and reliability, and negotiating favorable pricing terms. My ability to manage procurement processes effectively contributed to the smooth functioning of the supply chain, ensuring the timely delivery of raw materials and minimizing any disruptions to production. Manager - Key Accounts, Green Jeeva LLC, Ontario, CA OCTOBER 2021 — JANUARY 2023 • Negotiated and secured long-term contracts with key accounts, resulting in a 45% increase in profits. International Business Experience Sales and Marketing Expertise: Cross-functional Collaboration Financial Acumen Leadership Creativity and Innovation Adaptability & Global Mindset Content Creation Creative Writing Hobbies Writing Networking Languages English Hindi • Informed key accounts of product updates and promotions, resulting in a 24% increase in product sales. • Cultivated relationships with key accounts and generated repeat business, resulting in an 85% increase in customer loyalty and retention. • Established productive relationships with key decision-makers in target accounts, resulting in a 30% increase in sales. • Motivating the sales staff and creating an atmosphere of healthy competition among the staff by providing the sales team members with constructive feedback and assisting staff to solve customers' problems. Relationship Manager, Luxe Avenues Pvt Ltd., Bhubaneshwar DECEMBER 2020 — OCTOBER 2021 • Supported the HNI clients & HNI IFAs, in terms of joint calls/training programs for deriving sales and meeting the revenue target from the mapped clients. • Provided continuous support on a day-to-day basis, assisting them with the timely resolutions of the IFAs' queries & troubleshooting and resolving inquiries requests from external and internal clients. • Researched, investigated, and updated the client’s available investment properties and financial market trends to determine if they fit into the client’s portfolios. Coordinated with the product and research team (centralized CFP team), to taking investment decisions for the clients. • Conducted & assisted in organizing seminars, workshops, and other business development events to expand the relationships with existing customers by continuously proposing solutions that meet their objectives. • Served as the link of communication between key customers and internal teams by playing an integral part in generating new sales that will turn into long-lasting relationships. • Prepared regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Sr. Executive - Sales & Marketing, Interglobe Aviation (IndiGo) , Bengaluru D E C E M B E R 2 0 1 7 — J U LY 2 0 2 0 • Looked after and managed marketing communication activities such as sales promotions, advertising, and PR. • Managed relationships with advertising agencies, media agencies, and PR agencies to ensure they provide service that complies with the company’s standard whilst maintaining brand integrity and maximum return on investment. • Maintained and developed key commercial accounts business and managed the relationships to ensure maximum support for the company. • Kept up to date with market trends and consumer behavior to benefit sales growth. • Ensured smooth handling of business and corporate partners throughout the sales and servicing process. • Dealt with clients like CWT, HRG, Thomas Cook, American Express, Tech Mahindra, Infosys, and Wipro. Customer Service Officer , Wealth Express Pvt Ltd., Bhubaneshwar FEBRUARY 2015 — NOVEMBER 2017 • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience. • Developed and implemented a customer service policy that improved customer service and resulted in a 75% increase in customer satisfaction. • Established new customer accounts and advised customers on investment portfolios and mutual funds. • Researched and resolved customer issues on investment portfolios. • Examined checks for identification and endorsements. Education Bachelor in Science, Utkal University, Bhubaneshwar J U LY 2 0 1 1 — J U N E 2 0 1 4 Graduated with Biology Honors. Achievements • Recognized and awarded for managing HNI clients and achieving all set targets and goals. • Recognized and awarded for keeping CX metrics and excellent customer service. References Satyabrat Sahoo, Head of Sales from Green Jeeva LLC-| (-