Shoghik Harutyunyan
Address: 14/3 GevorgChaush str., apt 18
Contact: -/ Email:-
Summary Profile
Enthusiastic salesperson with over seven years of working experience in the hospitality/hotel industry.Excellent
communication and negotiation skills. Responsible for meeting business objectives as cost control, profit, and quality
control.
Education & Professional Qualifications
Yerevan State University of Languages and Social Sciences
Yerevan, Armenia, 2016
Bachelor’s degree in Linguistics and Intercultural Communication
Master’s Degree in International Tourism
Work Experience
2020- present
“DGH PARTNERS GERMAN JOINT VENTURE” LLC, Dilijazz Hotel And Restaurant
Sales Manager
Build strong relationships with customers to fully understand their needs.
Social media marketing and advertising. Administrate the creation and publishing of relevant, original, high-quality
content.
Identify need periods and undertake a comprehensive program of sales activity to secure new and adhoc business
minimizing the impact of low activity periods.
Evaluates and drives the hotel’s participation in the various sales channels. Follow and ensure the updating
of rates, promotions on OTA's (Online travel agents).
To oversee a portfolio of assigned customers, develop new business from existing clients and actively seek
new sales opportunities.
Provide daily report about payments to the director.
2019 – 2020
“Al Parco Hotel” LLC, Best Western Plus Congress hotel
Corporate Sales Manager (proactive sales)
Developing, maintaining, and improving relationships with key accounts to maintain a high level of service
and client loyalty.
Solve problems for clients and customers by developing innovative and tailored sales solutions.
Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill
hotel and conference space capacity, and meet set targets.
Maintain professional and technical knowledge by attending educational workshops; establishing personal
networks; participating in professional societies.
Provide daily report of field sales success and communicating VOC data directly to the general manager.
2018 – 2019
“Al Parco Hotel”, Best Western Plus Congress Hotel
Leisure Sales Manager
Clear understanding of the hotels business strategies and polices then set goals and determine action plans
to meet those goals.
Able to provide Quick and timely responses, immediate communication to the engaged departments.
Make analytics for leisure sales market and offer effective ways to increase the revenue.
Attending all the events and exhibitions to represent the hotel as well as all department and hotel meetings
as necessary.
Maintain and improve positive relationships with clients to encourage repeat and recurring business.
-
“Al Parco Hotel”, Best Western Congress Hotel
Purchasing & Store Manager
Overall control on inward and outward materials.
Coordinate incoming and outgoing stock, deliveries and logistics.
Responsible for upkeep of various appropriate records of materials received.
Receive and store documents and confidential files: maintain record of approved document and confidential
file destruction.
Verification of quality of materials and spares received at stores with delivery and purchase order.
Managing financial and statistical records. Maintained the budget of all the expenditures incurred and
presented same to Hotel Manager.
Develop good relationship with the partners and find the best negotiations that meet the financial needs of
the hotel-
“RENCO” Armestate, Best Western Congress Hotel
Card Controller (Swimming Pool)
Greet all incoming members. Follow all check in proceduresand verify membership.
Provide prompt and courteous service to all customers.
Handle membership payments, cancellations and freezes.
Perform responsibilities of assisting gym instructors in ensuring that all safety procedures, rules and
regulations are strictly adhered by members and guest.
Languages & IT Skills
Armenian: Native
English: Fluent
Russian: Proficiency
Spanish: Basic knowledge
(Microsoft Word, Excel, PowerPoint. HRS Back Office, Fidelio hotel software.
Triosoft hotel software)
Other Experience and Achievement
DACAD - Procurement and Supply Chain Management
Congress Hotel - Advanced Excel
Yerevan, 2016
Yerevan, 2016
