PROFESSIONAL SUMMARY
I help businesses work smarter by driving up to 80% productivity improvements. With a strong background in behind-the-scenes
support, ranging from administrative assistance and customer service to digital marketing, I turn overwhelm into structure and
clarity. My goal is to free up founders and teams to focus on growth, while I handle the tasks that keep operations running
smoothly.
PROFESSIONAL EXPERIENCE
Community Manager | ThevirtualTribe Remote | May 2025 – Present
● Designed and published 3+ weekly content posts using Canva, strategically aligned with brand goals to promote digital
products, contributing to a 70% increase in product visibility, engagement, and sales.
● Coordinated live classes, ensured smooth execution, resolved tech issues promptly, and acted as the key link between the
facilitator and team, building strong communication flow and creating an engaging, seamless experience for the audience.
● Monitored and responded to community interaction, maintained a positive tone, and helped foster an engaging online space.
Email and Administrative Assistant | LEDI Remote | April 2025 – June 2025
● Developed and implemented effective email strategies using tools like Mailchimp, Constant Contact, and ConvertKit, resulting
in a 75% success rate in donor outreach and engagement.
● Created and sent personalized newsletters, set up automated email sequences, and streamlined outreach, leading to an 80%
reduction in team stress by eliminating the need to manually email each donor.
● Utilized tools like Zapier, Trello, and Hubspot to automate workflows, track transactions, and streamline communications
across teams.
● Prepared weekly reports on campaign performance and administrative tasks to inform strategic decisions.
Personal Assistant| Olayinka Care Enterprise| January 2025– April 2025
● Managed executives’ calendars, scheduled appointments, and coordinated meetings to ensure efficient time use.
● Handled email management, including sorting, prioritizing, and responding to messages on behalf of executives, leading to a
50% reduction in missed communications and faster response times.
● Oversaw document entry, organization and file management using goggle drive, performed data entry and maintained accurate
records and reports using goggle spreadsheets.
● Prepared and organized meeting agendas and notes, ensuring clarity and alignment, leading to a 70% increase in structured and
productive meetings.
● Communicated with internal teams and external partners on behalf of the executive, and ensured daily operations ran smoothly
by managing reminders, deadlines, and task tracking.
● Organized travel arrangements (flights, accommodations, itineraries) for both local and international trips, ensuring smooth and
successful travel experiences.
● Maintain a high level of confidentiality and discretion in handling sensitive information.
Customer Service Representative | Olayiwola Venture Lagos, Nigeria | Aug 2024 – Feb 2025
● Served as the go-to contact for daily customer interactions, handling phone inquiries, processing transactions, and ensuring
prompt, helpful responses, boosting customer satisfaction by 50% through consistent and clear communication.
● Managed sales transactions, issued invoices, and maintained accurate sales records and weekly reports.
● Prepared and submitted weekly performance reviews to track company progress, identify operational gaps, and support
data-driven decision-making for continuous improvement.
● Contributed to a 60% increase in ROI through excellent service, upselling, and customer relationship management.
CORE SKILL
Technical Skills: Google Workspace, Microsoft Word & Excel, Canva, Zoom, Trello, Mailchimp, Convertkit, Hubspot, Zapier.
Industry Specific Skills: Customer Service & Community Support, Email Management, Email marketing Data Entry, Calendar
Management, Travel Bookings & itinerary planning, and Basic graphic Design.
Soft Skills: Strong Communication, Empathy, Team Collaboration, Organization, Problem Solving, Adaptability.
EDUCATION AND CERTIFICATION
BSc in Accounting
University of Lagos, Akoka, Nigeria.
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Accounting Technicians Scheme(ATS 1)
Institute of Chartered Accountant of Nigeria.
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Certifications:
● ALX Virtual Assistant Programme
● Thevirtualtribe Administrative Virtual Assistant Programme
Willing to relocate for a full-time opportunity.
