SHOAIB
RAZA
--Lahore, Pakistan
Customer Service Professional
Business Developer - Cold Email
PROF I L E
Results-driven customer service professional and cold email
marketing specialist skilled in creating exceptional client
experiences and driving meaningful connections. Proficient in tools
like Smartlead, Instantly.ai, Clay, and Apollo, I craft data-driven
campaigns that deliver results. With technical expertise in Python,
SQL, Linux, and Power BI, I analyze data, optimize workflows, and
develop efficient solutions. Passionate about innovation,
collaboration, and exceeding client expectations in dynamic
environments.
WORK
EXPERI ENCE
2022 - PRESENT
Emerj - Lahore
Cold Email Specialist - BD
I help founder to scrape high intent leads through
different data source and enrich them through Clay.com
Initiating the Cold Email campaign and responding to
queries.
2021 - PRESENT
NeX Operations - Lahore
Field Support Supervisor
Effectively led and managed a team of customer service
agents to enhance overall customer satisfaction.
Implemented and maintained customer service policies
and procedures using Zendesk and SAP, streamlining
operations and improving efficiency.
Ensured consistent and high-quality customer support
across
multiple
regions
through
effective
team
collaboration and communication.
2020 - 2021
EDUCAT I ON
2024 - 2026
AIOU LAHORE
ADC - Associate Degree in
Commerce
2017 - 2019
BISE LAHORE
Intermediate in commerce
(I.COM)
S KI L L S
Customer Service
Cold Email Marketing
Cold Outreach
Data Enrichment
Lead Generation
Clay & Smartlead
Business Development
T ECHNI CAL
Python - Basic
SQL - Basic
Cold email - Expert
Data scarpe - Expert
Mindbridge PVT LTD l Lahore
Chat Support Executive
Customer Support: Delivered exceptional customer service
to Middle East market customers through live chat, email,
and phone channels.
Rider Support: Ensured swift resolution of rider concerns,
prioritizing safety and client satisfaction.
L ANGUAGES
English
Urdu
Punjabi
