Project Management, Six Sigma (Yellow Belt) & TQM Certified, COPC CSP & CIAC Ops, CFE Trained, pursuing CFE & CIA (Certified Internal Auditor), over 11 Years’ experience in Business Process Improvement, Operations, Enterprise Risk Management and on Business Analysis side for Branded Retail (Sales & Service Centers, Franchise outlets & Easyshops) ,Digital points, Front End Customer Touch Points (Contact Centers, Voice/non-voice) & Back End Support Units within Customer Care Department of Pakistan’s 2nd largest Telecom Operator.