Shivika Awal

Ability to manage virtually and acr Excelle nt organization and planni ng skills Ability to influen ce a community of se nior leader s and colleague s, incl uding peer groups, to rea ch common goals Excelle nt communi cation skills a nd the ability to tailor complex message s to various audien ces from colleag ues t o executives with brevity, simplicity and i mpact Ability to work under pres sure with tight deadli nes while maintaining strategic perspe ctive of the bigger pict ure Solid busine ss acume n and understandi ng of how large matrixed organi zations operate Ability to balance attention to detail and accura cy while prioritizing continuous re quests Versatile multitasker with creative problem -solving skills Strong sense of integrity with ability to handle highly sensitive iss ues and maintai n complete confidentiality A demonstrated sel f-starter with working knowle dge of proje ct ma nagement and process i mprove men t who can lead proje cts with autonomy Eager to lead, as well as follow, and receive feedba ck with an outlook toward tea m succe ss and growth Ability to build strong relations hips and trust throug h proactive collaboration, transpare ncy, and delivering on commitme nts Mini mum of 4 years of relevant work experie nce Undergra duate degree re quired SHIVIKA AWAL, PMP New York |- |-| LinkedIn Profile Program Management Leader | Driving Enterprise-Wide Infrastructure Programs & Technical Delivery | $500M+ Revenue Impact Through Scalable Execution & Cross-Functional Alignment SKILLS • • • • • Program Management Office (PMO) Leadership Problem Solving OS and Cloud Migrations Process Improvement People Management and Leadership Excellence • Tool Expertise: Atlassian- JIRA, Confluence, Jira Align, Alteryx, Tableau, Asana, Smartsheet, Salesforce • • • • • • Technical Program Management Risk Management Stakeholder Management Cross-Functional Collaboration Methodologies: Waterfall, ITIL SDLC, Agile MS office, MS Excel, Macros PowerPoint, MS Project, Google Workspace, Google Productivity Suite, Sharepoint, Visio PROFESSIONAL EXPERIENCE AMAZON, SENIOR TECHNICAL PROGRAM MANAGER | MARCH 2022 - PRESENT • Established, built, and led the 1st global Program Management Office (PMO) of the business unit, scaling a high-performing team of 12 program managers and 23 project managers, developing scalable frameworks, and driving enterprise-wide adoption of delivery excellence • Directed global cross-functional teams across North America, Europe, and APAC to launch new Amazon devices boosting engagement across 15M+ customers quarterly • Led the global launch of GenAI initiatives, including Amazon Nova Models (2024, 2025) and Alexa's "Let’s Chat" (2023), enhancing experiences for over 100M customers and increasing engagement rates by 30% • Leading global programs involving distributed systems, and high-performance computing roll outs • Architected and executed strategic $30M+ AI transformation programs across 20+ countries, achieving 20% faster deployments by aligning cross-functional teams, streamlining roadmaps, securing executive buy-in • Spearheaded stakeholder engagement, risk management strategies, fostering strong executive relationships, ensuring 95%+ stakeholder satisfaction, and maintaining program momentum across global initiatives • Serve as operator and builder, consistently architecting scalable execution systems that drive clarity, momentum, accountability, and measurable global business impact • Architected and executed global strategic plans for $30M+ AI transformation programs, aligning initiatives across 20+ countries and achieving a 20% faster deployment rate • Facilitated alignment between technical and non-technical teams, streamlining AI product roadmap discussions and reducing project bottlenecks by 30% • Architect scalable program management systems that drive clarity, momentum, accountability, and measurable business impact, ensuring seamless delivery of enterprise goals and strategic objectives ATSG, PROGRAM MANAGER MICROSOFT CLOUD AND CISCO MIGRATIONS | JANUARY 2019 – MARCH 2022 • PMO leader leading a team of 16 Technical Program Managers & 20 Program Managers fostering a culture of collaboration, innovation, & operational excellence • Led cross-functional collaboration between engineering, sales, and marketing teams, resulting in a 20% acceleration in Microsoft products adoption by enterprise clients Ability to manage virtually and acr Excelle nt organization and planni ng skills Ability to influen ce a community of se nior leader s and colleague s, incl uding peer groups, to rea ch common goals Excelle nt communi cation skills a nd the ability to tailor complex message s to various audien ces from colleag ues t o executives with brevity, simplicity and i mpact Ability to work under pres sure with tight deadli nes while maintaining strategic perspe ctive of the bigger pict ure Solid busine ss acume n and understandi ng of how large matrixed organi zations operate Ability to balance attention to detail and accura cy while prioritizing continuous re quests Versatile multitasker with creative problem -solving skills Strong sense of integrity with ability to handle highly sensitive iss ues and maintai n complete confidentiality A demonstrated sel f-starter with working knowle dge of proje ct ma nagement and process i mprove men t who can lead proje cts with autonomy Eager to lead, as well as follow, and receive feedba ck with an outlook toward tea m succe ss and growth Ability to build strong relations hips and trust throug h proactive collaboration, transpare ncy, and delivering on commitme nts Mini mum of 4 years of relevant work experie nce Undergra duate degree re quired • • • • • Developed ITIL management framework to drive infrastructure projects for customers including datacenter and network upgrades and Cisco network upgrades Led 10+ simultaneous workstreams for infrastructure program rollout globally, coordinating with global cross-functional teams, and technical teams delivering on time, and under budget infrastructure projects Implemented real-time project tracking & risk mitigation ensuring 99% adherence to project deadlines Adept at drafting comprehensive tender documents, evaluating competitive bids, and establishing robust contractual frameworks that ensure regulatory compliance, mitigate risks, and optimize cost efficiencies Leading process improvement initiatives by facilitating alignment between 12+ global teams, streamlining program launch discussions and reducing project bottlenecks by 32% NEURAL IT, TECHNICAL PROGRAM MANAGER – SAAS & SDLC MANAGEMENT | NOVEMBER 2014 – JANUARY 2019 • Directed global infrastructure and transformation programs for customers in regulated industries (like Finance, Healthcare), managing $183M–$330M budgets, maintaining 24%–27.25% profit margins, launching a new business line through innovative product development, and increasing company revenue by 22% • Led PMO transformation initiatives by applying Agile principles to optimize workflows, streamline crossfunctional collaboration, and accelerate delivery across complex, high-impact digital programs • Built and led a high-performing PMO team of 14 Program and 16 Project Managers driving operational excellence, strategic alignment, and high-velocity execution across globally dispersed teams • Coordinated cross-regional working groups and proactively mitigated risks and dependencies, achieving 98% milestone adherence across enterprise-wide digital transformation initiatives impacting 20+ global Bus • Leading global data center migration programs across 23+ global cross functional teams • Drove executive stakeholder engagement and communication, influencing C-suite and regional leaders to secure transparency, alignment, and buy-in throughout complex global program lifecycles • Delivered consistent enterprise transformation success by combining deep functional expertise, proven program management methodologies, and a strong focus on measurable, business-aligned outcomes • Grew existing customers revenue from $300M to $425M by upselling of services and products UNITEDLEX, ASSOCIATE PROJECT MANAGER| SEPTEMBER 2011 – JULY 2014 • • • • • • • • Managing global projects for US Patent and Trademark Office (USPTO) Strong strategic planning and analytical skills, with the ability to align initiatives with business objectives Execute and manage performance and expectations within a cross-functional, matrix environment Worked effectively within diverse teams, leveraging strong interpersonal skills to navigate competing priorities and drive successful program outcomes Leading project estimations through Traditional/ Waterfall methodology estimation techniques Excellent communication, and ability to synthesize and report information to senior management Consistent record of successfully managing large scale global projects Analytical & critical thinking skills with the ability to make decisions in a challenging environment EDUCATION AND CERTIFICATIONS • • Bachelor of Technology in Engineering from DCE Program Management Institute (PMI) – Certified Project Management Professional (PMP) | Udemy – Agile Certified Practitioner