Shivendu Gautam

Multifaceted professional with over 9 years of experience, including 2 years as a shift manager leading a 150-member team and spearheading 4 pilot process setups. Proven expertise in international voice support (B2B & B2C), customer engagement, travel sales, inside sales (Google Ads), SaaS product sales, email marketing, lead generation, and escalation handling. Adept at managing global clientele, mentoring teams, and driving operational excellence. Actively seeking senior executive, Team Lead, SME, or equivalent roles. Last drawn salary: ₹11 LPA (negotiable). Open to urgent opportunities. Certifications available on LinkedIn, with more underway.