Shivani Sharma

CURRICULUM VITAE Name - Shivani Sharma Mobile - E-mail --___________________________________________________________________________________________ CAREER OBJECTIVE Performance -driven professional in pursuit of virtual position that will utilize my talent to enhance the growth of the Organisation. WORK EXPERIENCE Worked as Executive (on Contract) in IDBI Bank Ltd. for three years (May 2008 to April 2011), handled all Front desk jobs and Customer Dealing. Worked as Assistant Manager (permanent position) in IDBI Ltd. for Seven Years (May 2011 to July 2018) Profile Handled – Service and Operation Manager, Taken care of all the upkeep of Branch and cash management, Coordination with vendors for the timely resolution of branch issues. Daily, Weekly and monthly report generation and reporting to the concerned departments, dealt with walk- in customers and manage branch operations like Finacle entries, voucher checking, IT issues, customer complaints, stationery control, bill payments, ATM servicing, branch audit, cross sell of bank products etc. Working as Freelancer for last two years (June 2019-Till date) COMPETENCY MATRIX Retail Banking Relationship Management Branch Operations Cash Management Team Handling Business Development SKILLS Strong organisational skills with excellent attention to detail Good knowledge of Bank software-Finacle Ability to focus on high quality work while under pressure Excellent Team management skill Hard working and dedicated IT SKILLS Operating System: Windows Applications: Internet, Email and Ms Office ACADEMIC QUALIFICATION 2002BCA from Indira Gandhi National Open University, Delhi with 61% 20013years Diploma in Computer Engg. from Kasturba Polytechnic, Delhi with 75% PERSONAL DETAIL Name: Shivani Sharma Husband Name: Mr.Manish Sharma Address: 3118, Mahindra Park, Pitampura, Delhi-110034 Date Of Birth: 13 July 1980 Nationality: Indian Date-SHIVANI SHARMA