Shivam Singla

RESUME SHIVAM SINGLA #1307A ,PHASE10, SEC64 MOHALI Email-M.NO- OBJECTIVE Aspired to be associated with a part of a winning team that works towards the success of the organization and utilize my knowledge, skills and attitude towards growth of the Organization. WORK EXPERIENCE 2019 July & March 2021 • Working as a Customer Care Executive In Teleperfomence Global Services (Pvt.Ltd) • To Handle Inbound And Outbound Calls . • • • • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Logging and classifying all calls and requests for assistance in the customer relationship management system. Manage the resolution process for customers relating to data and applications for a particular product/s Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction EDUCATIONAL QUALIFICATIONS • • • 10th Passed From CBSE Board (2016) +2 Passed From HBSE Board (2018) Diploma in Computer applications (2019) Key Skills • Able to take decisions and co-ordinate team efforts • Willingness to learn and hard worker. • Creativity and Punctuality. • Interpersonal skills • Aggressively instrumental In Reaching out to Customer Needs and Satisfaction Key Achievements • • • Receive many Appreciations From Customers for Providing Best Services Received Associate of the Month Award 4 times. Maintained customer retention rate 40% above the company average. PERSONAL DETAILS Father’s Name : Mahesh Kumar Mother’s Name : Krishna Devi Date of Birth Sex Marital Status : : : - Male Unmarried Religion : Hindu Nationality : Indian Languages Known : English, Punjabi & Hindi Hobbies : Listening to music, Reading Books . DECLARATION I do here by declare that the information furnished above is true and best of my knowledge and belief. I authorize the company to verify any information provided above. DATE : __________________ PLACE : __________________ (SHIVAM SINGLA)