Gurugram, Haryana • --• LinkedIn
Shivam Mittal
Personal Details:
13/09/1994 ▪ Indian
Male ▪ Unmarried
Astute, forward-focused professional with strong foundation in content development, quality assurance, and datadriven decision-making. Adept at conducting quality audits, identifying trends, and developing solutions to
enhance content clarity and consistency. Proven success in designing customized scorecard systems and KPI
dashboards to track quality metrics, enabling targeted coaching and continuous performance improvement.
Skilled in utilizing AI tools to automate repetitive tasks, reduce manual effort, and increase overall efficiency.
Collaborative team player with strong communication skills and proactive approach to problem-solving.
Areas of Expertise
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Editorial Operations Management
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Data Analytics
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Data Visualization & Reporting
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Quality Management & Control
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Training & Development
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Graphic Design
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Content Development
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Team Leadership
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Project Management
Accomplishments
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Brainstormed and co-developed customised scorecard in Google Sheets for evaluating writers’ quality
metrics on a weekly basis.
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Developed individual and team dashboards in Google Sheets to visualize quality metrics to drive informed
decision-making.
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Achieved and maintained a client rating of 4.5 out of 5 throughout the tenure, with over 370 5-star ratings.
Professional Experience
2022 – Present
TalentInc (Now career.io), Pune (Remote)
Editor, 2023 – Present
Provide day-to-day editorial support to team of ~45 writers, mentoring them on content strategies, formatting
guidelines, and ATS principles. Manage content quality by conducting weekly audits, identifying quality trends,
and recommending improvements. Lead monthly one-on-one sessions to provide constructive and actionable
feedback. Collaborate with the US team on various quality assurance projects. Review high volume of content
developed by writing team, editing documents for clarity and alignment with operational standards. Facilitate
training and onboarding of new writers.
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Utilized AI tools to automate repetitive tasks and reduce manual labour.
Delivered prompt support to writers in addressing complex client concerns and content development issues.
Resume Writer, 2022 – 2023
Crafted ATS-compliant career documents for clients, customising content for different industries, job roles, and
experience levels. Gathered and analysed client requirements to tailor specific strategies. Maintained prompt,
engaging, and professional client communications.
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Completed 550+ content development projects for diverse clients while exceeding quality and productivity
metrics.
Earned promotion to Editor role within one year of joining the company.
…continued…
Writers Hub, New Delhi
Graphic Designer | Resume Writer
2018 – 2022
Drafted and designed professional marketing documents in line with target positions. Assessed client
requirements and applied appropriate strategies to mitigate red flags. Researched and incorporated industry
keywords to improve document’s ATS compatibility. Managed escalations and facilitated positive interactions by
establishing open lines of communication and providing education on best practices.
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Earned “Employee of the Month” recognition for 10 consecutive months.
Exceeded productivity targets on monthly basis and achieved highest incentives.
Developed new infographic formats to expand company’s repository.
Turned around various irate clients into satisfied customers through effective communication and
collaboration.
Played instrumental role in clearing huge backlog in limited time and received appreciation from the
management.
Additional Experience
Project Associate - SAN-MAN, Centre for Urban and Regional Excellence, Agra
Internships
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Aarusha Homes, Bengaluru: Conducted feasibility study of affordable housing projects in Bengaluru.
Adapt Technologies, Bengaluru: Performed mapping and primary analysis for Bengaluru Master Plan.
Education
Bachelor’s in Planning, 2017
School of Planning & Architecture, Bhopal
Technical Proficiencies
Microsoft Office Suite, Google Suite, Adobe Creative Cloud (Photoshop, Illustrator, After Effects), Figma,
WordPress, Python
