Shivam Chhabra

Shivam chhabra-- Amritsar, Punjab Summary As a highly experienced and driven professional, I have a proven track record of delivering exceptional results. With 4 years of experience in Customer Obsession and Administration Support, I have honed my skills in Customer Support, Ms Office, and Technical Support, which have helped me achieve Best Player of the Team, Out-stander performer, and Best Leader of the Team. I am a creative problem-solver, detail-oriented, and thrive in a fast-paced environment. Experience Dnn InfoTech Pvt Ltd. Virtual Administration Assistant - Amritsar, PB 03/2022 - Present As a Virtual Administrative Assistant, I have performed duties and responsibilities may include: 1. Answering and directing phone calls, emails and other communications. 2. Managing and organizing electronic files, documents, and data. 3. Scheduling and coordinating appointments, meetings, and travel arrangements. 4. Performing research and providing reports on various topics as required. 5. Providing administrative support to teams and individuals as required. 6. Responding to customer inquiries and complaints, and providing customer support. 7. Managing social media and online profiles. 8. Maintaining an organized and efficient office environment. 9. Managing and tracking expenses, invoices, and other financial documents. 10. Providing other administrative and clerical support as required by the employer. Amazon Development Centre Pvt Ltd Customer Support Lead - Amritsar, Punjab 05/2020 - 02/2022 As a Customer Support Lead, my duties and responsibilities may include: 1. Managing and leading a team of customer support representatives. 2. Providing training and coaching to team members to ensure they meet performance expectations. 3. Monitoring and assessing team performance, and providing feedback and guidance to improve service quality. 4. Developing and implementing customer service policies, procedures, and standards. 5. Resolving complex or escalated customer issues, and ensuring customer satisfaction. 6. Collaborating with other departments to identify and resolve customer service issues. 7. Analyzing customer feedback and data to identify trends and opportunities for improvement. 8. Identifying and implementing new customer service technologies and tools to improve service efficiency. 9. Managing and prioritizing team workload and ensuring all customer inquiries are responded to in a timely manner. 10. Providing regular reports on team performance, customer feedback, and other metrics to senior management. HDFC Bank Guest Relation Officer - Amritsar, Punjab 06/2019 - 04/2020 As a Bank Branch Customer Relationship Officer, I performed responsibilities and duties may include: 1. Building and maintaining strong relationships with customers to understand their banking needs and provide tailored solutions. 2. Conducting financial consultations with customers and providing them with advice on banking products and services. 3. Processing and approving customer transactions, such as deposits, withdrawals, and loan applications. 4. Resolving customer complaints and issues, and escalating complex cases to management when necessary. 5. Promoting bank products and services, and identifying opportunities to cross-sell to existing customers. 5 g p , y g pp g 6. Maintaining accurate customer records and updating them as needed. 7. Providing administrative support to other bank staff, such as preparing reports and documents. 8. Staying up-to-date on industry regulations and compliance requirements. 9. Collaborating with other departments to ensure seamless customer service and efficient operations. 10. Participating in training and professional development activities to stay current with new banking products and services. Skills Customer service, Time management, Communication skills, Computer literacy, Guest services, English, Microsoft excel, Bilingual, Microsoft word, Leadership, Documentation review Education Masters in Business Analytics Institute of Management - Ghaziabad Ghaziabad, UP 05/2025 Pursuing Master’s Degree in Business Analytics. Bsc. ATHM Punjab Technical University Amritsar, Punjab 08/2019 I have graduated in the year 2019 as a university Topper and My Major is Management and Customer Behavior in various fields Airlines, Tourism and Hospitality Senior Secondary Punjab State Education Board Amritsar, Punjab I have completed Senior Secondary in Commerce Stream. 03/2023