Shivam

RESUME Name: SHIVAM Address:- 11-A-Shiv vihar, Mansarover Colony Delhi E-mail-Mobile:-(P.P) Road ,Moradabad(U.P) - 244001 SUMMARY  To work in a Professional managed organization where my skills are used to my best knowledge taking responsibilities for the growth of the institution and also upgrading my current skills set to higher level.  Provide technical support to all desktops and laptops in network environment and perform trouble shoot on all network and equipment issues.                  Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the company’s needs. Involved in the roll out of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the budgetary implications of IT projects and upgrades. Responsible for allocating work to junior staff and induction training for new staff. Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007. Administer all customer issues, manage all requests and prepare documents for all technical solutions and monitor all anti-virus infrastructures and monitor all virus security threats. Prepare draft and update all technical documents and provide support to all IT applications and services and ensure optimal level of communications with customers and provide required updates and administer efficient working of all Windows network. Manage all local network and server issues for network engineers and assist to identify all issues in operational processes and recommend strategies for improvements and maintain all computer hardware and software and ensure compliance to all site requirements. Coordinate with customers for all hardware and software ordering processes as per customer requests and provide appropriate training to all internal customers. EDUCATIONAL BACKGROUND DEGREE YEAR INSTITUTE BCA May 2017 R.S.D Academy, Moradabad S.S.C H.S.C June 2013 June 2011 UNIVERSITY/ BOARD M.J.P University, Bareilly. PERCENTAGE [GRADE] U.P Board 60% U.P Board 61% S.S.Inter College, Moradabad S.S.Inter College, Moradabad 62.59% TECHNICAL SKILLS TECHNOLOGY TOOLS Database MS-Access, My SQL Programming Language C, C++, VB 6.0, Java, SQL. Web Technology HTML Operating System MS-DOS, Windows XP/7/8/10 Scripting Language JAVA Script EXTRA QUALIFICATON Completed Hardware and Networking 1 year Diploma From Nehru yuva Kendra (2013) with 84%. WORK EXPERIENCE   Hardware & networking Work at KLk international (Moradabad) -). Computer Lab In-charge at Gandhi nagar public school (6 Months). PROJECTS COMPLETED Project Number 1 Library Management System (BCA) Description This System stores all the records Books. Maintain records of Books. Operating System Windows 7 Technology Visual Basic 6.0, MS-Access. Project Number 2 Project of Employees Payment System (BCA) Description It includes all the details of the salary of the Employees. It store data about employees of various departments & calculate the net Salary. Operating System Technology Windows 7 Net beans(Java), MS-Access. PERSONAL DETAILS Name Shivam Date of Birth 01/July/1995 Languages Known English, Hindi DECLARATION I hereby declare that the information furnished above is true to the best of my knowledge . Date: April /18 /2017 Place: Moradabad (SHIVAM)