Shital Kelaiya

Shital P. Kelaiya E Mail:-Skype Id: skelaiya Overview: - Having completed M.B.A (Mktg.) and 16+ Years experience in Operation, HR, BPO, KPO And Management, I look forward to work in a competitive & challenging environment and to use my talent and knowledge to enrich the organization and to enhance its productivity. Educational Qualifications: - 1) Master of Business Administration – MBA (Mktg.) – R.D.Gardi, Dept. of Business Administration - Rajkot, Saurashtra University, Gujarat, May 2003 - 63% 2) Bachelor of Business Administration(BBA) - M.M.G.College Of Arts & Commerce - Junagadh, Saurashtra University, Gujarat, April 2001- 61% 3) Certificate of Proficiency in Information System Management (CPISM) – Aptech Computer Center - Junagadh, Feb. 2001, 79% 4) HSC (12th) - Gujarat Secondary Education Board, March 1998 - 69% 5) SSC (10th) - Gujarat Secondary Education Board, March 1996 - 71% Work Experience: Freelance Projects – Working as a freelancer for different projects of ecommerce, eBay, Inkfrog, Virtual Assistance, Data Entry, Web Research, Admin activities, Image editing, Customer Service etc. from Jan 2018 to till date with the worldwide clients. Sr Recruitment Consultant (Doctors' Division) – Worked as a Sr Recruitment Consultant with Medline Recruitment from May 2017 to Jan 2018. My role here involves working as a Sr. Recruitment Consultant doing Compliance, Doctors’ Placements, Getting Jobs from Clients, Timesheet & Reference chasing, Portal Management etc. Sr Recruitment Consultant/Divisional Manager - Worked as Sr Recruitment Consultant/Divisional Manager for Fresh Medical with Merit Plus BPO Pvt ltd from Nov 2016 to May 2017. My role here involves working as a Sr Recruitment Consultant/Divisional Manager for India team and doing placements and other activities related to placements for Doctors. 360 Recruitment Consultant/Client Relation Officer Nursing Division -   Worked as a 360 Recruitment Consultant/Client Relation Office (Nursing Division) with Medline Recruitment from Feb 2016 to Nov 2016. My role here involves getting candidates, doing Compliance, Placements, Hospital Marketing, Getting Jobs from Clients, Timesheet & Reference chasing, portal management and helping in framework compliance etc. Freelance Projects – Worked as a freelancer for different projects of ecommerce, Data Entry, Web Research, Admin activities, Image editing, Customer Service, SEO etc. from 1st August 2012 to Jan 2016 with the worldwide clients mainly because took a break from full time job and going through fertility treatments. Regional Account Manager – Worked as Regional Account Manager for RIG Locums with Technomine BPO Services Pvt ltd from 1st December 2011 to 31st July 2012. My role here involves Working as a Sr. Recruitment Consultant and Regional Manager for South East (UK), and taking care of the entire team and hospitals/trusts of this region. Sr. Recruitment Consultant – Worked as Sr. Recruitment Consultant for Serving The Nation Locums Limited (STN Locums) with Contech BPO Services/Rajka Consultancy from 20th August,2010 to 25th December 2010. My role here involves Working as a Sr. Recruitment Consultant and Client Officer for STN Locums – doing Compliance, Doctor’s Placement, Hospital Marketing, Getting Jobs from Clients, Timesheet & Reference chasing etc. Placement Officer – Worked as a Placement Officer for Medacs Healthcare, U.K with IMS Empressaria, Ahmedabad from 14th April 2008 to 31st May 2010. IMS group is formed out of Polad and Empressaria groups and has its offices in all the major cities of India – Delhi, Calcutta, Bangalore, Gurgaon, Mumbai, Ahmedabad etc. Joined in the pilot batch as a trainee Placement Officer for Medacs Healthcare, UK and awarded the best trainee for the year 2008. Started hitting my monthly target from the 2nd month of starting operations and have most consecutive target hits since my joining. Created benchmark for the highest revenue booked & invoiced per month and overall (89,000 pounds, 90% for the year 2009), and the most number of target hits since the business started. Career Gap: - Taken a career gap from 1st September 2007 to 13th April 2008 due to Marriage. Previous Work Experience: - 1. Operation Head/Manager – Rejoined India soft Technology Exports, Rajkot from 1st January 2005 as Operation Head/Manager, and worked in this position for nearly 2.7 years i.e. until 31st August 2007. Job Functions (BPO/E-Marketing Related) – Our clients are from all over the world but majority of the projects come from UK & USA clients. The given below are daily/routine job functions done under my observation: Web Promotion Link Building Seeking Authoritative Online Form Completion E-mail Consultation Manual Search Engine Submission Free Link Submission Reciprocal Link Submission Directory Submission Research for building of Website Content Help conceptually in web Design and Development Help conceptually in Programming Services for building of various Web Crawlers, Modules etc. Performance Reporting HR and Administrative – The given below are my other job responsibilities here in brief: Lead a team of 30 People Including Web Research Associates, Programmers, Web Designers and other staff Recruitment, Selection, Appointment and Training of new hires Wage and Salary Administration - Calculating Monthly Salary, Overtime hours worked (if any), Issuing Salary Checks & Appraisals of new hires Looking after the Staff Administration functions i.e. handling Grievances, Granting Leaves etc All other General Administrative activities Achievements – Completed more than 200 projects of UK, US & Other Countries for Web Promotion with the team Handled Own as well as Clients’ Directory Building projects Developed a stronger team of Web Researchers Improved Work Environment & Overall staff management. Developed new procedures for Training and selection 2. Senior Sales Executive – Worked as Senior Sales Executive (Projects) in Century Ply boards (I) Ltd from 23rd Feb, 2004 to 30th Dec, 2004. The company deals in all types of Plywood, Block boards, Veneers and Mica. Achievements – Increased the overall sale of Project Division in Ahmedabad. Helped in the launch of “Century Mica” in Ahmedabad and also done its marketing during the initial period. Build good friendly relations with the high profile Architects, & Interior designers of Ahmedabad. 3. Management Trainee – Worked as a Management Trainee in India soft Technology Exports, Rajkot from 30th June 2003 to 20th Feb 2004. It’s a web technology and services Company registered as a 100 % EOU which offers highly specialized BPO services in the areas of Web technologies, Online user Behaviors Trends & Patterns, Analytics and Web Marketing Research Achievements – Accomplished the given targets on time. Handled Various client projects for Web Research Seminars Attended: National level seminar on “Ethics in Management”(2002) Seminar on “Changing Scenario of Advertising “(2001) Personal Interest:- Reading Traveling Health, Fitness, Yoga, Meditation Music Indoor Games Career Goals:- Looking forward to a demanding, rewarding & challenging career. Strengths:- Self Motivated Enthusiastic Positive Outlook Optimistic and Adjustable Nature Personal Details:- Date Of Birth:- 21st July, 1981 Religion:- Hindu Nationality:- Indian Languages Known: - English, Hindi & Gujarati. Marital Status:- Seprated, No Kids.