Shital Kadam

CURRICULUM – VITAE SHITAL MANISH KADAM Prathamesh Chhaya, 4 floor flat no.19 Lokmanya Nagar no 2, Yashodhan Nagar Bus Stop, Thane West 400 606 Contact Details : - Date of Birth : 29th Aug, 1986. Marital Status : Married : Email ID - ACADEMIC QUALIFICATION: T.Y. BCOM : Year 2008 Kirti Collage Dadar _____________________________________________________________________________________________ WORK EXPERIENCE: 1. ORGANIZATION : CONVERGYS INDIA SERVICES LTD. DESIGNATION : Sr. CCO (Customer Care Officer) DURATION : July 2015 to Apr 2017. (22 Months) RESPONSIBILITIES:  Doing rate plan change for fixed service like Telephone & Broadband & Mobile service.  Reactivation of postpaid mobile & Broadband service within SLA.  Relocation of service from one address to another address.  Change of Service from postpaid to prepaid within SLA.  Transfer of Network from ULL network to HFC network within SLA.  Booking Order for the MODEM within SLA.  Keep tracking place order until activated stage in system.  Resolved Customer query related rate plan in system within SLA.  Keep maintained all team database in Excel.  Prepare and publish Team productivity MIS on daily, weekly & Monthly basis.  Prepare and publish Team attendance MIS on daily, weekly & monthly basis.  Keep tracking Done and reject task report on daily, weekly & monthly basis. 2. ORGANIZATIO : Devashree Enterprises (Private Firm) DESIGNATION : Account Cum Office Assistant DURATION : MAY 2009 To July 2015. RESPONSIBILITIES:  Daily Update of Accounts.  Bank Reconciliations.  Reconciliation of Creditors.  Outstanding Debtors Follow Up.  PREPARING OUTSTANDING STATEMENT  Preparing Cheques & Handling Cash Transactions.  Follow Up of Inward Material.  Making Sale Invoice in Excel.  Update Bank Transaction in Excel.  Maintained Data in Excel.  Follow Up Mails.  Prepared Salary Register in Excels.  Prepared Data of VAT in Quarterly Basis. PLACE : DATE Mumbai Yours Faithfully, : (SHITAL MANISH KADAM)