Shishir Kumar

SHISHIR KUMAR Phone: -(M), - E-Mail:-Address: Condres#537A, Anillo Periferico, San Jeronimo, Monterrey, Nuevo Leon-64630 SENIOR IT PROFESSIONAL “Drive the resolution & troubleshooting of issues during development and post production support; change agent for business processes through developing strong business partnerships and defining technical solutions to business problems.” Project Management,Business Analysis Industry Preference: IT Profile Summary A seasoned professional with nearly 11 years of commendable success in: Project Management IT Consulting Business Development Resource Allocation Forecasting & Budgeting Application Support SDLC Manpower Management        Serving as Technical Specialist, working on customer-centric and having systems-driven approach to designing business solutions, understanding the value of the product/enhancement and communicating concrete designs for realizing value Skilled in providing advice on incorporating or integrating information technology systems to increase commercial efficiency and improve processes, service delivery, customer relationships, capital expenditure and above all, profitability and shareholder value Skilled in serving as subject matter expert (SME) of the product's business processes, and articulating product requirements in a format Proficient in driving cost savings and efficiencies through vendor selection practices, utilizing internal resources, providing innovative solutions to problems, and the elimination of duplicate processes, systems, solutions, etc. Adroitly working as a bridge between users and the technical team, understanding both client requirements, and business investments and expected Return on Investment (ROI) Proficient in providing consultancy services and managing projects of purely technical nature Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs Technical Skills Operating System Internet Technologies S/W and Tools Handled Database Strong Knowledge : : : : : Microsoft Based PHP, Html, Dhtml, MX Dreamweaver QTP, QC, Advance Excel, MS-Office and Lotus Notes SQL SERVER 7.0/2000, MySQL Project Management Office and Resource Management Core Competencies          Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which includes both End to End implementation and Production Support Understanding business processes, studying and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing), also preparing requirement & testing documents and conducting GAP analysis Maintaining up to date working knowledge of the functional systems for effectively utilizing internal capabilities Setting up and maintaining process, documentation and quality standards for all phases of the SDLC Developing, implementing & providing all kinds of support for business applications for clients Undertaking requirement, project scheduling, resource administration as well as project execution for on-time delivery & involved in project co-ordination and status tracking Mapping business requirements and leading efforts towards developing & implementing technical processes, also spearheading system implementation & up-gradation initiatives Identifying areas of improvement and recommending process modifications to enhance operational efficiencies of the plant & monitoring technological changes to enhance productivity Ensuring complete in-process quality control and continuous improvement in process capabilities Work Experience Since Jun’07: Infosys Ltd. Current location Bhubaneswar, India as Process Lead Highlights:  Holds the merit of winning award: o “I-Star” for best performance in 2010, 2011 & 2012 o “Individual Extra Miler” in 2009 & 2010, 2011 o “Spot Award” in 2012 & 2013 o Certificate of Excellence for being the most valuable resource  Merit of receiving of “Ramp” Award in 2007 & 2008  Currently part of CISO team and working as Business Analyst for US based financial institute.  In last assignment essayed a key role in working as IT Consultant on Infrastructure Customer Engagement (ICE) with different fulfilment team  Successfully worked on MQ development and test support as a Senior Business Analyst  Demonstrated excellence in managing: o Multiple development projects o Multi-vendor team spread across multiple geographies Previous Experience Apr’05- May’07: CMV Infosolutions, New Delhi as Application & Database Administrator Education- MBA - IT & Finance from Punjab Tech University G-Tech from TataInfo Tech, New Delhi Bachelor in Science(Zoology) from Bihar University Professional Certifications   Certified Six Sigma (Yellow Belt) Soft Skills training – Business Presentation Skills, Cross Cultural Sensitivity, Assertiveness Skills, Active Listening, Written Communication, Interpersonal Effectiveness, Client Interfacing, Time Management. Personal Details Date of Birth: Languages Known: th 15 November, 1978 English and Hindi Please refer to the annexure for the project details ANNEXURE Title: Client: Environment: Tools: Role: Time Period: Overview: Infrastructure Customer Engagement American Express Technology, USA Windows XP, MS Excel Clarity tool, ESC. IT Consultant Oct-12 to till date Infrastructure Customer Engagement (ICE) Service is playing an very important role in creating and maintaining a common communication platform for the requestor and service provider. IT Support line has 3 offering to help BSD teams when they are unsure of the Provisioning and Configuration services to be ordered to their projects. ICE team provides ITSC Service Support line, Call to assist, midrange consultancy and Live Chat Support services to all internal and external interfacing applications, which talk to each other via the American Express Tchnologies. Responsibilities:  Resolving o Requester issue which is raised through IT Service Catalog and midrange consultancy of their server provision and configuration for environment( E1,E2&E3) setup o Requester issue which is raised through Expedite and Esclations ticket  Guiding Requester how and where to raise a request for the Particular service.  Working with various teams to identify business needs and map that business needs to project requirements.  Co-ordinating with all support line team to ensure that there are no schedule slippages in terms of Customer deliverables.  Establishing contact with requester based on E1, E2, E3 ITSC sever provision requests submitted to check if they need assistance in server provision and configurations of environment  Managing: o Project financials in Clarity tool o Client issues and escalations on high priorty o Project baselines in terms of cost, schedule and scope o Preparation of Project knowledge cases and milestone reporting to all impacted services  Assuring call meeting with Various fulfillment team(IBM,HP) for customer expedite request, Service issues, Customer query for their service fulfillment  Generating reports and Volume Analysis based on weely and monthly customer requests  Ensuring customer issue is address via live chat support on timely manners Title: Client: Environment: Tools: Role: Time Period: Overview: Web Services & Data Security American Express Technology, USA WMQ Series, WMQI, WMB, Windows XP, MS Excel Clarity Tool Senior Business Analyst May-09 – Oct-12 American Express adopted Component based adaptive architecture as a strategy to implement business applications that emphasized the value of speed and flexibility while creating residual value in the form of reuse. SOA Utilities Integration group plays very important role in creating and maintaining a common communication platform for the component based requestor and service provider applications. The team comprised of all middleware applications in American Express – EMI, GDAS, IS and GeoAccount. It provided consulting, development and test support to all internal and external interfacing applications, which talk to each other via the American Express middleware. Responsibilities:  Assured the project forecasting, billing and budgeting in Clarity Tool  Worked with business partners to identify business needs and map those business needs to integration requirements.  Identified and consolidated impact of integration requirements across all 4 middleware utilities.  Co-ordinated with all four middleware applications to ensure that there were no schedule slippages in terms of middleware deliverables  Responsible for project planning and issue handling for development team working from both US and India  Analyzed change requests and their impacts to time, cost, scope and quality  Handled: o Metrics and milestone reporting to all impacted stakeholder o Ensured sign off on phase deliverables  Managed Project financials in Clarity tool as well as client issues and escalations  Identified risks & developed risk response strategies as well as prepared project baselines in terms of cost, schedule and scope Title: Dealers Payment System (DPS) Client: Bell communication, Canada Environment: Sql-2K, MS Access & MS Excel Tools: True Comp Role: Senior Business Analyst Time Period: Jun’07 – May’09 Responsibilities:  Worked in Canada for Canadian Telecommunication Giant and successfully performed offshore work for on-site transition  Ensured test cases- in SQL designed by client for which testing of rules and validations in TrueComp Applications  Established various controls measures in debugging and worked in TrueComp Applications environment & used advanced SQL/ MS-Access tools  Participated in weekly status calls with client; other than calls, looked for the regular updates from client on need basis  Compiled data for Monthly Compensation for different dealers and report for operational efficiency  Ensured complete client satisfaction through flawless process design, confirming and restating understanding to ensure the team was on the same page as the client, reworked deliverables, if the situation so warrants, with complete ownership and responsibility