Shirow Kimani

SHIROW KIMANI VIRTUAL ASSISTANT Inbox Management | Bookkeeping | Calendar Management | Customer Relationship Management | Internet Research | Communication and Listening | Search Engine Optimization | Personal Branding | Virtual Assistant | Customer Service | Leads Generation | Stakeholder Management | Travel Research & Booking | Executive Assistant | Event Planning | Data Entry | Project Management | Cell: - | Email:-| PROFESSIONAL PROFILE Seasoned and performance driven Virtual Assistant professional who is passionate about delivering excellent services to high level managers, helping them reduce their workload so that they can focus on more key leadership duties in their organizations. Enjoys fostering and nurturing relationships that result in repeat business and subsequent referrals through value-based selling, consultative and social selling techniques. Result-oriented and consistent with an aim of resolving any pending issue within the shortest period so as to give clients an outstanding customer experience. Offered value based education for Munyindo Masamo LLC by writing blogs using conversion copywriting which helped improve sales and helped improve the brand visibility of the organization. Special Projects Marketing Strategies. Developed a social media strategy and identified key areas of opportunities resulting in increased visibility for the brand within a period of 1 year. Professional Strengths:  Customer Service: Organized, passionate about client relations and focused      on enhancing the customer experience. Team spirit, Time Management and Commitment: Works collaboratively with partners and colleagues to achieve organizational goals; soliciting input by others’ and encouraging ownership and commitment. Strategic Management: An excellent planner and strategy builder with experience creating detailed work plans. Search Engine Optimization: Unique ability to create content that will appear at the top of search engines. Consultative Selling: Prioritizes relationships and open dialogue to help in identifying the customers’ needs and providing solutions. Presentation and pitching ideas: Able to present and demonstrate the value of products and services to clients. Shirow Kimani CV Page |1  Creating a Social Media Strategy: Able to create a social media strategy that will help you grow your brand, turn your clients into your brand advocates and convert leads into sales.  Video Content: Able to use video content to engage audiences and amplify messages.  Training: Identifies clients’ individual needs and can recommend services that maximize values and help them improve. Industry Expertise Customer Relationship Management (CRM) Value- based Selling Social Media Management Administrative Duties Content Creation Lead Generation Calendar & Inbox Management Travel Research & Booking Technical Tools Canva Trello Asana Slack Publer PROFESSIONAL EXPERIENCE Virtual Assistant/ Social Media Manager | May 2021 – March 2023 Munyindo Masamo LLC Key Contributions  Running social media campaigns on Facebook, LinkedIn, Instagram and Twitter. Shirow Kimani CV Page |2  Effectively managed all Social Media accounts by Posting, scheduling posts              using Publer and engaging online communities using captivating content. Responding to client comments, questions and emails in a professional and informative manner. Designing and creating images or video content using Canva. Offering value based education by creating blog content using conversion copywriting. Email Newspaper Copywriting with an aim of keeping our online community engaged and converting leads. Running company social media advertising campaigns. Formulating high-quality novel written and visual content for each social media campaign. Building a social media presence by maintaining a solid online presence. Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers. Managing our online communities to ensure respectful and appropriate engagement. Responding to comments on each of our accounts. Overseeing customer service provided via social media. Analyzing data to determine whether social media campaigns have achieved their objectives. Content Writer | January 2021 – May 2021 Ronny Mwiti Group of Writers Key Contributions  Research industry-related topics (combining online sources, interviews and     studies) Write clear marketing copy to promote our products/services. Prepare well-structured drafts using Content Management Systems. Proofread and edit blog posts before publication. Submit work to editors for input and approval. VOLUNTEERING  Written Newspaper articles for the Sunday Nation.  Volunteered as a Talent Trainer at Thomas Bernados Children’s Home.  Volunteered and proactively participated in charity events at Standing Tall Africa.  A Volunteer and Youth Mentor | FEM Family Church Shirow Kimani CV Page |3 EDUCATION Bachelors of Arts Degree in Development Studies | Mount Kenya University (MKU) | 2016 – 2019 Diploma in Community Development & Social Work | Mount Kenya University (MKU- AWARDS Certificate of Recognition | Digital Marketing | - Hub Spot Academy | 2022 PROFESSIONAL TRAININGS Digital Marketing Skills | Hub spot Academy | Completed Virtual Assistant | ALX Africa | Completed INTERESTS Youth Mentorship & Women Empowerment | Writing | Organizing Corporate events | BOOKS  The Art of Creative Thinking- How to Be Innovating and developing Great Ideas | John Adair  Pitch Anything- An Innovative Method of Presenting, Persuading and Winning the Deal | Oren Klaff REFERENCES Munyindo Masamo | Founder – Munyindo Masamo LLC, California, United States of America | Tel: - | Email:-Ruth Mwanzia | Customer Experience Expert | Brand Love, South Africa | Tel: - | Email:-Caroline Miringu | Associate Consultant, Green shield Associates | Tel: - | Email:- Shirow Kimani CV Page |4