Shirly Rodriguez

 SHIRLY KING RODRIGUEZ 3631 A Ramon Magsaysay Blvd Sta Mesa Manila Mobile No:- Email add:- WORK EXPERIENCE: Outsourcely Lead Generation Specialist January 2015 – Present Provides a list of accurate and appropriate customers for my client. Provides a list of potential investor which is interested towards new businesses and innovation Recruitment Plus Lead Generation November 2015 – November 2016 Enters details in CRM Provides accurate leads for various industries RedEye Apps September 2013-August 2014 Quality Analyst Updates the database with correct images Trade Allies January 2012-Present Transcriptionist Transcribes audio files into MS Word formats Teletech Holdings SM San Fernando January 2010 – January 2012 Back Office Consultant ( Telstra ) Investigates on accounts and verify errors Rectify errors and make callouts if necessary Routes orders to the right department for proper remediation if not within the scope of support Ensures that all remedies has been done accurately and in a timely manner for customer satisfaction Sutherland Global Services Clarkfield, Pampanga May 2009-July 2009 Communications Analyst Coaches employees with regard to Communications Monitors agents Does daily audits and reports for improvements on agents Conducts weekly trainings for new agents Teletech Holdings SM San Fernando July 29 2008- May 2009 Customer Service Representative (Tier 2)-T-Mobile (Escalation Dept) Handles all queries regarding the account Performs basic troubleshooting for handsets and the services Provides resolution for issues with regard to the services Performs visual audits to tailor-fit the customer’s needs Gives overview for billing inquiries Audits and scores teammates on quality Sutherland Global Services Clarkfield,Pampanga October 3, 2006 – July 01 2008 Customer Service Representative/Asst.Supervisor (Inbound Sales and Retention-United On Line) Handles customer complaints Answers queries and provide resolutions Gives the customer an overview regarding the product Signs up customers Coaches new hires regarding the project Handles the whole team in the absence of supervisors Watches the queue and checks the availability of agents , Monitors the service level of the account Aresi Restaurant Bar Subic Bay, Olongapo City July 28 2005 – Dec 31 2005 Dining Supervisor Directs and coordinates all activities while providing assistance to the staff in the dining area and bar, to ensure all established service standards and procedures of the company are implemented consistently, leading to guests’ satisfaction, staff satisfaction and profit for the company Responsible for the service and bar operation Responsible for guiding all service and bar personnel assigned in their respective station in the performance of their duties and responsibilities Responsible for directing all efforts in the dining and bar to achieve customer satisfaction Responsible for consistent implementation of the policies and procedures in operating the dining service and bar Responsible for checking the sufficiency of equipments and supplies Responsible for maintaining sanitation standards Responsible for providing functional assistance to the staff during peak periods Responsible for scheduling sufficient staff for the dining area. Scheduling includes the function, events and promotions of Aresi Monitors controllable cost through areas like labor , power consumption ,repairs and maintenance ,inventory systems, etc. Conducts daily briefings to all dining employees Administers personnel action on leaves, overtime request and request for extra manpower, disciplinary actions and commendations Segafredo Zanetti Espresso Bar and Restaurant Greenbelt 2,Makati City Senior Bartender/Supervisor July 04,2002-Feb 09,2004 In charge with the over-all operation of the restaurant Responsible for the requisitions of pastry and bar items Handles guest complaints/queries Ensures all employees abide by the rules set by the company Concocts new beverages (Alcoholic and Non-Alcoholic) Responsible for inventories Conducts interviews for additional manpower Hutus Hut Bar and Restaurant Kalayaan Avenue,Makati City Host-trainer/Bartender March 1999-Feb 2001 Trains new employees Foresees par stocking at the bar area Responsible for inventories Handles complaints EDUCATIONAL ATTAINMENT: Collegiate: San Sebastian College Quiapo, Manila BS-Tourism - Secondary: St. Rita College Quiapo, Manila - Primary: Holland Junior High Los Angeles, California - PERSONAL INFORMATION: Civil Status: Married Height: 5’2 Weight: 110 lbs. Religion: Born Again Christian TRAININGS/ SEMINARS ATTENDED: Teletech Holdings TDP ( Training Development Program ) Team Leaders November 2011