Shirley Kitson

There is only one thing we hate more than having a problem with our internet service, and that’s trying to get the problem resolved. Our first instinct is to go to your provider’s website and activate a chat session. Then, we’ll want to call their customer service number and get a little competition going. Who will answer our distress call first? Will it be Mr. Sunshine on the Live Chat or Miss Merry at that call center far, far away? It really doesn’t matter, the entire process is time consuming, frustrating, and when they fail to help you – well, let’s not go there. What do you do when your internet is on the fritz, and your ISP’s customer service fails to help you? You always have the option to file a complaint with the Federal Communications Commission (FCC). If you feel that your ISP is unable or unwilling to resolve your problem, then you can read your rights and file a complaint with the FCC here. Be Prepared Before Filing a Complaint Filing a complaint with the FCC is a last resort only to be used when all efforts to resolve your issues with your provider has failed. Before you contact the FCC, make sure you have a good, and if possible, an evidence-based case. Most critically, make sure that your complaint is violation of FCC rules and falls within their jurisdiction. If you are not sure, then go ahead and file your complaint. The FCC will let you know soon enough if they can proceed or will give you some direction. Collect any evidence you can related to your complaint. Including text conversations, advertising, promos, and contracts will increase your chances of success. It is important to show that you have made every effort to get satisfaction from your internet provider.