Shirley Elizabeth Jacobs

Shirley Elizabeth Jacobs Business Operations | Events & Admin Management | Relocation-Ready Professional +27 - www.linkedin.com/in/shirley-jacobs - Western Cape, Cape Town, South Africa DOB: 1989/08/08 Matriculated: 2007 Drivers License Code 08 Married / No Kids English (Excellent - Written and Communication) Afrikaans (Excellent - Written and Communication) Professional Summary Dynamic and adaptable professional with over 15 years of experience across hospitality, retail, events, and business management. Proven track record in operations, customer service, sales, logistics, and team leadership. Former owner of an oil and chemical distribution company, skilled in managing diverse responsibilities. Holds diplomas in Business Management and Events Planning. Known for resilience, problem-solving, and people skills. Fully relocation-ready with a global mindset, seeking new challenges in international environments where I can bring value, leadership, and adaptability to any industry. Professional Experience Managing Director Lubri SA (Pty) Ltd October 2020 - Present Accounts Administrator RMH Services (Pty) Ltd November 2019 - October 2020 Same Owners of Blasters Family Restaurant, and the investments in RMH Services was impacted by Covid 19 and the closure of Blasters Family Restaurant) General Manager & PA Blasters Family Restaurant August 2016 – October 2020 (Business closure due to COVID-19 impact) Founded and managed Lubri SA (Pty) Ltd, a lubricant and chemical distribution company. Oversaw sales, logistics, and operations. Built strong client relationships across various sectors. Business closed due to financial constraints following economic challenges beyond operational control. Key Achievement: Secured key contracts in the mining and automotive sectors, growing client base across multiple industries despite economic downturn. Handled debtor and creditor invoicing, reconciliations, and data entry using bookkeeping software. Responsible for posting transactions, maintaining accurate financial records, and supporting cash flow tracking. Ensured timely billing and payment processing while balancing responsibilities as General Manager at a separate full-time role. Key Achievement: Maintained accurate invoicing and reconciliations while managing a fulltime GM role, demonstrating strong multitasking and organisational skills. Oversaw day-to-day operations, staff management, and customer service at a high-volume family entertainment venue. Provided executive support to ownership, handled scheduling, supplier relations, and event coordination. Played a key role in improving operational efficiency and ensuring a seamless guest experience. Key Achievement: Streamlined staff scheduling and guest service systems, reducing staff turnover. Played a key role in increasing repeat clientele and growing the venue’s small events offering, boosting overall revenue and brand reputation. Office & Accounts Administrator Managed full-spectrum office and accounting functions, including debtors and creditors Weskus Sandblasting TEMPORARILY April 2016 – July 2016 Events & Marketing Manager Rondebult Construction Machines Zambli Manor Guesthouse & Venue May 2014 – March 2016 processing, payroll administration, budgeting, and pricing. Oversaw day-to-day operations and supported staff management to ensure efficiency and accuracy across finance and HR-related tasks. Maintained financial records and contributed to overall business performance through effective coordination and problem-solving. Key Achievement: Improved accuracy and efficiency in payroll, budgeting, and pricing while supporting smooth daily operations and staff coordination. Initially managed the daily operations of a boutique guesthouse and wedding venue, overseeing bookings, staff, and full-service event planning—including weddings of up to 150 guests. Promoted to lead the events and marketing division at Rondebult Construction Machines. Responsibilities included coordinating exhibitions, managing advertising campaigns, building client relationships, and enhancing brand visibility across industry platforms. Played a key role in driving customer engagement, lead generation, and overall brand positioning. Key Achievement: Successfully transitioned from hospitality and venue management to corporate events and marketing, executing high-impact exhibitions and strengthening client partnerships across both divisions. Debtors Clerk Aucamp Scholtz & Lubbe May 2012 – April 2014 Personal Assistant Katema Fashion CC April 2011 - April 2012 Sales Representative & Assistant Manager Erosha Boutique CC February 2009 - April 2011 Personal Assistant Flashnet - John Fogwell 2008 - 2009 Responsible for managing accounts receivable, processing invoices, reconciling statements, and following up on outstanding payments. Ensured accurate financial records and maintained strong client communication to support efficient debt recovery and cash flow within a legal and professional services environment. Key Achievement: Reduced outstanding debtors through proactive follow-ups and improved reconciliation processes. Oversaw day-to-day operations and administration for a fashion manufacturing business. Managed the factory in the owner’s absence, coordinated buying and supplier relations, and organized fashion shows and events. Handled full administrative duties including invoicing, garment costing, payroll (salaries and wages), and production coordination. Key Achievement: Maintained seamless business operations during owner’s international travel, successfully managing factory production, finances, and fashion event coordination. Worked across two boutique branches, providing exceptional client service, managing sales, and maintaining customer relationships. Handled local and international shipping of goods, conducted daily sales and stock reconciliations for both stores and the factory. Promoted to factory operations shortly before the business was sold. Key Achievement: Promoted to factory-level operations due to performance and reliability; ensured accurate multi-site sales and stock reporting while supporting international logistics. Provided administrative and personal support to the company owner. Handled cold calling and client engagement, scheduled appointments, and managed daily calendar activities. Trained on Omni Accounts bookkeeping system and assisted with basic data entry, invoicing, and general office tasks—marking the start of professional administrative experience. Key Achievement: Gained foundational administrative and bookkeeping skills while supporting business operations in a fast-paced, hands-on environment from a young age. Other Work Experience: Spur Family Restaurant 2002 - Kids Corner Indian Mascot - WEEKENDS Saddles Steak Ranch 2005 - 2007 - Waiter/ Server - EVENNGS DURING SCHOOL, WEEKENDS & HOLIDAYS Stones Bellville 2007 - Bar Lady - WEEKENDS ONLY Dros Waterkloof 2008 - Waiter / Server - PART TIME EVENINGS & WEEKENDS Paarl De Ville 2009 - Bar Lady - PART TIME WEEKENDS FOR EVENTS Kings Steak Ranch 2010 - 2012 - Waiter / Servier - EVENINGS AFTER WORK & WEEKENDS Education Varsity College, Rondebosch SLP Diploma in Business Management 2013 SLP Diploma in Events Management 2011 Completed a practical, outcomes-based programme focused on key business principles, including finance, marketing, operations, HR, Business Law and strategic management. Gained foundational skills for managing and operating within diverse business environments. Specialised training in planning, coordinating, and executing weddings and events. Covered budgeting, supplier coordination, venue logistics, and client management. Equipped with practical skills to deliver seamless events from concept to completion. Core & Industry Skills Business operations & team leadership Sales, customer service & client relations Logistics, procurement & supply coordination Financial admin (debtors, invoicing, bookkeeping) Event planning, marketing & brand management Hospitality, retail & service industry experience Strong communication, multitasking & problem-solving Adaptability in fast-paced environments Conflict resolution and diplomacy Resilience and stress management Entrepreneurial mindset and business ownership experience Executive PA and administrative support Team building and motivation Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher) Basic Accounting Software Email & Calendar Management Social Media & Basic Digital Marketing CRM and POS System Familiarity Online Meeting Platforms (Zoom, Microsoft Teams, Google Meet) Document Formatting & Professional Correspondence Tech-savvy with ability to quickly adapt to new systems References Lubri SA - Co Partner: Riaan Marais - --RMH Services & Blasters Family Restaurant: Mirna Hiscock - --Rondebult Construction Machines: Natasha De Vries - --THANK YOU FOR TAKING THE TIME TO REVIEW MY RESUME