SHIRLEY CRUZ
VIRTUAL ASSISTANT
SKILLS
CUSTOMER SERVICE
SOCIAL MEDIA MANAGEMENT
EMAIL HANDLING
CALENDAR MANAGEMENT
DATA ENTRY
MICROSOFT WORD,
INTERNET RESEARCH
GOOGLE DOCS
OVERVIEW
With my more than 10 years’
experience working in Customer
Service Industry (BPO or Call
Center) wherein in I have handled
business customers with their
inquiries and with my skills and
professional training since I am a
Virtual Assistant Bootcamp
graduate and had an internship
in handling the facebook page
Freelancers of the Philippines , I
can definitely help you manage
and grow your business.
EXPERIENCE
-
Customer Service Representative/Account
Manager | Telstra International Philippines Inc.
|July 2017– September 14, 2020
-
I help customers with their billing enquiries, order
status update and account details.
Character References:
Virtual Assistant/Project-Based in Upwork| ABC
WEB Consulting|April 2, 2020– April 7, 2020
Job Description:
Arnold League
Team
Leader,
Philippines Inc.
- Research
- Google Docs
- Google Drive
- Collating
- Word Press Blog Summary
- YouTube video transcription
Telstra
International
Telstra
International
-
Bayani Liangco
Team
Leader,
Philippines Inc.
Social Media Manager/Moderator| Facebook
page of FreeLancers In the Philippines|February 1,
2020– February 29, 2020
As I moderator, I approve, decline post and
creating content to boost engagement
Customer Service Representative | Teletech
Customer Care Management | June 2012 – July
2017
I help customers to have their phone and internet
services move to their new address.
Customer Service Representative | Aegis People
Support| October 2009 – June 2012
I assisted customers to about their enquiries for
their credit report monitoring subscription.
2
-
Jayvee Ambas
CSR, Telstra International Philippines Inc-
EDUCATION
Bachelor of Arts in Mass Communication | April
2008 | Universidad de Manila
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