Shirley B Ansah

SHIRLEY BOAKYE-ANSAH Remote Customer Support | Virtual Assistant | Administrative Support Accra, Ghana PROFESSIONAL SUMMARY Versatile and reliable remote professional with strong experience in customer service, virtual assistance, administrative support, and operations. Proven background in banking, administration, and customer-facing roles, with a consistent record of accuracy, professionalism, and deadline-driven performance. Highly organized, self-motivated, and comfortable working independently in remote environments while supporting clients across communication, data management, and operational tasks. CAREER OBJECTIVE To secure a remote role in customer service, virtual assistance, or administrative support where I can contribute strong communication, organizational, and customer-focused skills while delivering consistent value to clients in a remote work environment CORE REMOTE SKILLS Remote & Administrative Support • Virtual assistance (email management, scheduling, document handling) • Data entry, record keeping & reporting • Calendar coordination & task tracking • Online research & documentation • Microsoft Word, Excel & PowerPoint Customer Service & Client Support • Remote customer support (email, chat & phone) • Customer inquiry resolution & follow-ups • Relationship management & customer retention • Complaint handling & professionalism under pressure Operations & Organization • Order processing, invoicing & inventory tracking • Supplier coordination & procurement support • Transaction processing & compliance • Time management & meeting performance targets Communication & Language • Clear written and verbal communication • Translation support (English & Twi) • Report writing & content support PROFESSIONAL EXPERIENCE Administration & Procurement Officer Jesus Our Source (JO’S Bakery), Dome | Mar 2024 – Aug 2024      Managed daily administrative operations, records, and documentation Handled customer inquiries, complaints, and follow-ups professionally Processed orders, invoices, and purchase requests Coordinated suppliers, monitored inventory levels, and prevented shortages Maintained compliance with health, safety, and operational standards Bank Teller (Customer Service & Operations) Standard Chartered Bank, Kumasi | Jan 2023 – Dec 2023     Delivered high-quality customer service in a fast-paced environment Processed deposits, withdrawals, transfers, and account inquiries accurately Balanced cash drawers and ensured compliance with banking procedures Identified and referred potential sales opportunities Cash Operations Teller Edern Security Services (Cash-in-Transit) | Nov 2021 – Dec 2022     Received and processed cash and cheque deposits in local and foreign currencies Verified transaction accuracy with strong attention to detail Maintained strict compliance with security and operational procedures Ensured accurate record keeping and reporting Personal Assistant / Administrative Support H.M Eatery, Kisseman & Kasoa | Sept 2020 – Feb 2021     Provided administrative and operational support to management Managed communication with customers, suppliers, and staff Coordinated schedules, documentation, and daily business operations Represented management professionally at meetings and events Teller Operations & Backup Cash Officer 1st Atlantic Bank, Kotobabi Branch | May 2016 – Apr 2020      Processed customer transactions including remittances and bill payments Managed cash handling, vault balancing, and ATM reconciliation Supervised tellers and authorized transactions when required Prepared monthly operational reports and ensured timely submission Utilized Flexcube banking software efficiently Research Assistant (National Service) Ghana Atomic Energy Commission, Kwabenya | Oct 2014 – Jul 2015    Collected, analysed, and recorded research data Conducted field sampling and laboratory documentation Prepared accurate reports to support scientific investigations EDUCATION BSc. Natural Resource Management Kwame Nkrumah University of Science and Technology (KNUST) | 2015 General Science St. Louis Senior High School | 2009 CERTIFICATIONS Executive Certificate in Business Management & Administration African Centre for Capacity Building (AFCAB) ADDITIONAL INFORMATION • Languages: English, Twi • Strong ability to work independently with minimal supervision • Detail-oriented, reliable, and deadline-driven • Adaptable to remote tools and digital workflows .