Shirley Madriaga-Angostura
Email:-Skype: live:smangostura_1
Mobile no-/-
Staus: Married
Religion: Iglesia Ni Cristo
DOB: September 01, 1985
Citizenship: Filipino
Language: Tagalog, English and Ilocano
Address: Della Prime Ville, Badiwan
Tuba, Benguet
Objectives:
To be able to apply acquired knowledge through job experiences in different styles and levels of endeavors and to offer best services to gain knowledge of daily operations of the company.
Employments:
Admin AssistantOctober 2016 – Present
Company: TGN (That’s Great news)
Provided real time assistance on inquiries about sales updates, prepare weekly reports including weekly sales, call counts, call logged, return percentage, credit card percentage usage and weekly worked hours.
Response to emails real time.
Merge duplicate accounts and unsubscribe customer emails.
Coach (lateral transfer)Feb. 25, 2014 – January 2016
Company: Convergys Ebay US (account)
Baguio City
Provided real time assistance on inquiries about issues of customers and technical issues one ebay sites, rules, policies and concerns of customers and agents.
Took supervisory calls and handle irate customers.
REDHATS (Support Desk)
Alabang Muntinlupa CityFeb. 25, 2011 – February 2014
Company: Convergys, AT&T Mobility
Supported new hires by providing real time assistance and taking in supervisory calls. Provides feedback and encourage to them to be successful while in transition. Do coaching sessions for validated behavior gaps.
Handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers.
Customer Support RepresentativeFeb. 09, 2010 – Feb. 25, 2011
Company: Teleperformance
Handles inbound/outbound calls
Responds to customer’s calls using product knowledge.
Resolve customer’s questions and issues.
Works to build customer’s confidence in the brand
Reservation Sales AgentApril 2009-Nov. 2009
Company: IHG (Intercontinental Hotels Group)
Deals with client all over the world assisting them with hotel bookings.
Sells also benefits and privileges offered by our company.
Teacher (License) PRC #-School Year June-
Company: Headstart Play and Learn Montessori
Handle the children of different nature, stature and mood and control them by applying self created constructive methods.
Teacher and Tutor (English)January – May 2008
Company: E.nopi Learning Center
Assist, teach and guide student who has a hard time understanding lesson and also provide advance information about subject not fully understood.
Student Assistant (Working Scholar)October 2002 – 2007
Company: University of Baguio
Assist student in accomplishing various activities and projects related to their subjects. Allows students to clear any obligations and task given by respective teachers.
Educational Attainment:
Tertiary Education:
Bachelor of Secondary Education, October-
Major in English,
Minor Sped (Special Education)
University of Baguio
* Service Awardee (3 ½ years)
* Honorable Mention
* License Teacher-
Secondary Education:
Saint Louis High School March-
Philex Mines Tuba, Benguet
*with awards and academic scholar
Primary Education:
Philex Mines Elementary School March-
Philex Mines Tuba, Benguet
*with awards
Seminars and Workshops Attended:
First Aid Training May 2007
University of Baguio
Rotary Youth Leadership Award (RYLA 102) February 9-11, 2007
Teacher’s Camp, Baguio City
Basic Sign Language Course April 03-May 13, 2006
University of Baguio
Rotary Youth Leadership Award (RYLA 101) February 10-12, 2006
Fontana Leisure Park and Country Club Clark Field,
Pampanga
Special Skills:
Computer Literate (Microsoft Word, Excel, PowerPoint, Publisher)
Writer and fluent in English
Literate in English and Math
