SHIRLEEN SEVILLEJA
ADMINISTRATIVE AND CUSTOMER SERVICE ASSISTANT
ABOUT ME
SKILLS
Extremely motivated to
constantly develop my skills
and grow professionally. I’m a
quick learner, self-directed and
a great manager of time.
Administrative and Accounts Management
CONTACT
--shirleenaguila
@shirleen.a.sevilleja
@dear_shirleen
@shirleensevilleja
APPS AND TOOLS
Expertise in Microsoft office and Google products
Organizational ability
Time management
Office coordination
Problem solving skills
Customer Service
Chat and email communication
Situation evaluation and attentiveness
Empathy and patience
Ability to use positive language
Marketing and Recruitment
Talent acquisition and assessment
Negotiation ability
Well versed in social media platforms for
connecting and building professional
relationships
Graphic design and editing
Microsoft Office
Google Products
Canva
EDUCATION
Adobe Photoshop
Far Eastern University
Basecamp
2001 - 2005
Trello
Slack
Bachelor of Science in Commerce
major in Marketing
EXPERIENCE
IT Managers, Inc. - Marketing and Recruitment Officer
2008 - 2014
Recruitment
Sourced for client's manpower requirements through several recruitment channels
Screened candidates' resumes and initiated initial interview to match their skills to
client's specific requirements
Formatted resumes based on interview to make the candidates marketable
Coordinated interview schedule with the client
Responsible for job offer / contract signing and pre-employment requirements of
successfully hired candidates
Marketing and Accounts Management
Developed client leads and relationships. Offered services thru telemarketing and
personal meet ups
Addressed client concerns and ensured resolution of issues in a timely manner
Attended to consultants' concerns regarding payroll administration, contracts and
schedule issues.
Prepared documents (COE, contracts, etc.) as per request of clients and consultants
Represented company to vendor meetings and supplier accreditation events
Created weekly reports (account status) to management
RFP Philippines, Inc. - Marketing and Admin Assistant
2006 - 2008
Overall in-charge of Registered Financial Planner Program - planning, marketing,
preparation of training materials, schedule of training and examination, membership
application, venue and food of participants
Served as the coordinator and contact person for RFP Philippines Chapter
Attended to Lecturer and participants' concerns
Vision X Philippines - Customer Service Representative
2005 - 2006
Worked under AT&T billing department
Answered inquiries of subscribers regarding billing concerns
Monitored clients' accounts
