Shireen Hendricks

Shireen Hendricks Cape Town, South Africa Cover Letter Dear Hiring Manager, I am writing to express my interest in the remote opportunity you have listed. I bring communication skills, reliability, and commitment to learning in everything I do. I have experience in customer service within the corporate call centre environment. And over two years of experience supporting young learners in mainstream educational settings and a four-month education learner-ship in specialized curriculum. I bring a patient, Empathetic, and positive approach to all tasks I undertake. I believe that my transferable skills have polished my work ethic, which cab be useful in various roles. I am completing a TEFL certification and have experience using online digital tools, Customer Service software, which further support my transition into remote work. I am a fast learner, comfortable working independently, and eager to grow in a remote environment. Thank you for considering my application. I look forward to the possibility of working together. Warm regards, Shireen Hendricks Core Skills • Remote Work Readiness & Communication • Basic Computer Literacy (MS Office, Zoom, Google Workspace) • Adaptability | Patience | Professionalism • Early Childhood Education (Montessori & Grade R) • Child-Centred Learning & Positive Discipline • Classroom Support & Organization • Parent Engagement & Team Collaboration Education & Certifications High School (Graduated Matric 2008) TEFL Certification (In Progress – Near Completion) Accredited online course to teach English as a foreign language remotely (TEFL Universal) Level 5 Early Childhood Development / Montessori 3–6 Training The Early Learning Foundation, Cape Town | 2018 – 2020 Work Experience Teaching Assistant – Grade R Windsor Preparatory School, Cape Town Jan 2020 – Mar 2023 (2 years, 3 months) • Supported lead teacher with daily lesson delivery, classroom management, and child supervision. • Helped facilitate age-appropriate learning activities and play-based learning. • Maintained a safe, caring, and stimulating environment for children aged 5–6. • Communicated with parents and contributed to learner assessments. Montessori Learner ship (Teaching Assistant) BM Montessori, Cape Town 4-month Learner ship • Assisted with Montessori-prepared environments for children aged 3–6. • Gained practical insight into the Montessori method and child independence. • Supported learning through sensorial materials, practical life activities, and observation. Customer Service Representative – Fusion Outsourcing / WNS • Handled subscriptions and support for National Geographic, Time, and Fortune magazines. • Managed customer data and account changes with attention to detail. • Processed orders, handled payment info, and ensured data confidentiality. • Responded professionally via phone and email. • Reason for leaving: Contract expired. Customer Service Representative – iiNet • Supported customers with internet, phone, and billing queries via phone and chat. • Guided users through modem troubleshooting with patience and clarity. • Maintained detailed support logs and escalated issues efficiently. • Learned to adapt quickly and stay calm under pressure. Customer Service Trainee – Amazon • Completed customer service training and system on boarding. • Left due to shift constraints and family obligations. • Gained insight into global support processes and expectations. Information on my time at these companies are available upon request. I worked at these companies on short campaigns, roughly 10 years ago.