Shireen Hendricks

Shireen Hendricks Cape Town, South Africa [-] |- Cover Letter To whom it may concern, I am excited to apply for remote entry-level customer service opportunities where I can bring my communication skills, adaptability, and dedication to helping people. My background combines customer service experience in corporate call centres and over two years of classroom support, giving me strong problem-solving abilities, patience, and the ability to connect with diverse individuals. Alongside my professional experience, I have developed skills in using digital tools such as Zoom, Google Workspace, and MS Office, which prepare me well for remote work. I am currently completing a TEFL certification, further building my ability to communicate clearly and effectively online. I am eager to contribute to a collective where I can provide reliable customer support, assist with remote duties, or manage client interactions in a professional and empathetic way. With a proven ability to learn quickly, work independently, and remain calm under pressure, I am confident I can thrive in a remote environment. Thank you for considering my application. I look forward to the possibility of bringing my skills and enthusiasm to your team. Shireen Hendricks Professional Profile Tenacious and reliable professional with experience in both customer service and education support. My background includes call centre roles at Fusion Outsourcing/WNS, iiNet, and Amazon, where I handled customer queries, technical support, and subscription management. I also have over two years of experience as a classroom assistant, which strengthened my patience, communication, and organizational skills. I am adaptable, resourceful, and confident using digital tools for remote collaboration and client support. Currently completing a TEFL certification, I am committed to continuous learning and to building portfolio in remote customer service and administration. My mix of customer focused experience and transferable skills makes me well suited for entry level remote positions. Core Skills • Customer Service & Support (phone, chat, and email) • Remote Work Readiness (independent, organized, reliable) • Digital Tools: MS Office, Zoom, Google Workspace • Problem-Solving & Conflict Resolution • Appointment Setting & Admin Support • Order Processing / Data Entry • Adaptability | Patience | Professionalism • Classroom & Learning Support (Montessori & Grade R – transferable skills in communication and organization Education & Certifications High School (Graduated Matric 2008) TEFL Certification (In Progress – Near Completion) Accredited online course to teach English as a foreign language remotely (TEFL Universal) Level 5 Early Childhood Development / Montessori 3–6 Training The Early Learning Foundation, Cape Town | 2018 – 2020 Work Experience Teaching Assistant – Grade R Windsor Preparatory School, Cape Town Jan 2020 – Mar 2023 (2 years, 3 months) • Supported lead teacher with daily lesson delivery, classroom management, and child supervision. • Helped facilitate age-appropriate learning activities and play-based learning. • Maintained a safe, caring, and stimulating environment for children aged 5–6. • Communicated with parents and contributed to learner assessments. Montessori Learnership (Teaching Assistant) BM Montessori, Cape Town 4-month Learnership • Assisted with Montessori-prepared environments for children aged 3–6. • Gained practical insight into the Montessori method and child independence. • Supported learning through sensorial materials, practical life activities, and observation. Customer Service Representative – Fusion Outsourcing / WNS • Handled subscriptions and support for National Geographic, Time, and Fortune magazines. • Managed customer data and account changes with attention to detail. • Processed orders, handled payment info, and ensured data confidentiality. • Responded professionally via phone and email. • Reason for leaving: Contract expired. Customer Service Representative – iiNet • Supported customers with internet, phone, and billing queries via phone and chat. • Guided users through modem troubleshooting with patience and clarity. • Maintained detailed support logs and escalated issues efficiently. • Learned to adapt quickly and stay calm under pressure. Customer Service Trainee – Amazon • Completed customer service training and system on-boarding. • Left due to shift constraints and family obligations. • Gained insight into global support processes and expectations. Information on my time at the companies is available upon request. I worked at these companies for short periods, roughly 10 years ago, and no longer have references. Interests & Remote Aspirations • / Admin Support • E-Commerce Assistant / Order Processing • Customer Support / Chat Support Agent • Online English Tutor/teacher Motivated to learn and up-skill in these areas. Seeking growth in a supportive remote environment. References Available on Request.