Shireen Firdouse

I am an experienced remote customer support professional with a strong background in handling client communications, resolving technical issues, and ensuring customer satisfaction across various platforms. With excellent communication skills and a customer-first mindset, I am adept at managing multiple chats or calls efficiently while maintaining a calm, friendly, and helpful approach.

My experience includes working with global teams, using CRM tools, ticketing systems, and collaborating with internal departments to ensure prompt and effective issue resolution. I am a fast learner, tech-savvy, and thrive in a remote work environment that demands both independence and accountability.

Whether supporting users through email, chat, or phone, I strive to create positive customer experiences that drive loyalty and trust. I’m excited to contribute my skills and grow with organizations that value dedication, empathy, and high-quality service.