Shinumon M C

Professional Summary – Shinumon M C

With over 24 years of distinguished experience in customer support, project operations, and team leadership, I bring a wealth of expertise to any organization seeking efficient and scalable solutions in operations support, customer success, data analysis, and virtual assistance. My career has spanned multiple states in India, where I successfully led large-scale skill development initiatives and customer service operations.

As an Operations Manager at Smartskills Bits & Bytes Pvt Ltd and Adharshila Shikshan Sangh, I played a pivotal role in establishing and managing 27 skill development training centers across five states, enabling livelihood opportunities for more than 2,000 individuals. My leadership ensured seamless project execution, team coordination, risk management, and client engagement.

Previously, in my role as Customer Service Manager for companies like Videocon Mobiles, Dish TV, and others, I led the establishment of 21 customer service centers in Chhattisgarh, India . I consistently ensured top-tier service quality by implementing first-time-fix strategies, addressing escalations efficiently, and developing in-house technical training programs for support teams. These initiatives resulted in increased customer retention, satisfaction, and brand trust.

My technical toolkit includes proficiency in Microsoft Office 365, Power BI, remote collaboration tools, and CRM platforms. I am adept at data analysis, reporting, and performance monitoring—key skills that complement my operational management capabilities. Additionally, I hold a Project Management Certification from Google and a technical training certification from the Electronics Sector Skill Council of India.

I excel in remote work environments, supported by strong multitasking, time management, communication, and decision-making abilities. My approach emphasizes cross-functional collaboration, customer experience, and continuous improvement—making me a reliable partner for US-based clients seeking freelance support in operations, virtual assistance, or data-backed decision-making.

I am passionate about contributing to mission-driven teams and helping businesses scale with operational excellence and customer-centric service delivery. I am now actively seeking remote freelance roles where I can offer my diverse experience and drive impactful results.