Shinelle Cooke

SHINELLE JANET COOKE ▪ Bangalore KA ▪ - ▪ - ----------------------------------------------------- PROFESSIONAL SUMMARY ---------------------------------------------I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. My key attributes are excellent communication skills, effective mentoring skills and a dynamic team player. Coordinate and manage daily operations in the organization. Manage the operating budget. Work well under pressure and problem-solver. Have excellent computer skills for managing operations. --------------------------------------------------------------------- SKILLS ----------------------------------------------------------------● Customer Satisfaction ● Quality control ● Workflow planning ● Employee relations and conflict resolution ● Report generation ● Business operations ● Vendor Sourcing ● Data collection and analysis ● Expense Report ● Operations Management ● Business administrations ● Purchasing and Procurement ● Staff Management ● Human Resource management -------------------------------------------------------------- WORK HISTORY -------------------------------------------------------Operations Manager – April 2019 to December 2020 Kudroli World – Bangalore, KA ● Review financial reports each month and investigated variances with accounting staff to keep records accurate. ● Partnered with vendors and suppliers to effectively manage and budget for inventory and stock. ● Protected company assets from a loss such as theft or damage by setting and enforcing effective security policies. ● Implemented policies and standard operating procedures for continuous improvement. ● Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. ● Developed and implemented operations plans such as employee assignments and promotional strategies. ● Set, enforced and optimized internal policies to maintain efficiency. ● Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports. ● Coordinated with external companies to fill openings effectively, reducing critical vacancies in the first year. ● Generated comprehensive reports regarding incidents, events and important business matters. ● Maintained and kept meticulous records on facility operating budgets, including expenditures and gains. VERIFICATION EXECUTIVE – May 2013 to December 2018 First Advantage GOC – Bangalore, KA ● Includes checking employment histories, educational degrees, and professional license. ● Help employers ensure that applicants have the qualification and backgrounds for the required position. ● Expert in procuring this information from the North America region, with extensive experience in obtaining verification data from former employers, education institutes and licensing bodies. ● Ability to address unresponsive sources by keeping a service open longer. ● Flexible in working directly with applicants to help substantiate claims. ● Ensuring to achieve the set target keeping in mind world-class quality. ● Was recognized as a domain expert due to the outstanding consistent performance achieved. ● Was functional in completing RCAs (Root Cause Analysis) to understand operational deterrents thus contributing to improving quality. TRAVEL ADVISOR – May 2009 to Oct 2012 24/7 Inc – Bangalore, KA ● Manage travel requirements for business or holiday. ● Plan and sell transportations, accommodations, insurance and other travel services. ● Co-operate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. ● Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travellers. ● Book transportation, make hotel reservations and collect payment/fees. ● Use promotional techniques and prepare promotional materials to sell itinerary tour packages. ● Deal with occurring travel problems, complaints or refunds. ● Attend travel seminars to remain updated with tourism trends. ● Enter data into our software and maintain client files. ● Network with tour operators. ● Maintain statistical and financial records. ● Meet and exceed performance targets. ● Awarded the best customer satisfaction score for exemplary service provided. -------------------------------------------------------------- EDUCATION -----------------------------------------------------------PUC (+2) – 2007 MOUNTAIN HOME SCHOOL & Jr COLLEGE ----------------------------------------------------------------- HOBBIES ---------------------------------------------------------------Avid reader Play football and hockey Listen to music Travelling ---------------------------------------------------- ADDITIONAL INFORMATION --------------------------------------------Fathers Name: Matthew Cooke Sex: Female Age: 31 yrs. Date of Birth: 31-Jan-1989 Nationality: Indian Religion: Christian Languages: English, Hindi Date: Place: Bangalore