Shina Fatima Dio

Your customers deserve more than just answers — they deserve solutions.

I’m a customer service and travel support professional with 4+ years of experience in the BPO industry, including direct work with Singapore Airlines and other international accounts. I specialize in retention, billing, escalation handling, and itinerary management — delivering high-quality service while keeping client satisfaction and company goals in balance.

What I Can Help You With:

• Travel booking & itinerary assistance (airline, hotel, packages)

• Escalation handling & conflict resolution

• Email, chat, and voice support

• Accurate data entry & reporting Why Work With Me?

• I’ve handled thousands of customer interactions under high-pressure environments and kept satisfaction scores high.

• I adapt quickly to new tools and systems.

• I value clear communication, fast turnaround, and attention to detail in every project.

If you’re looking for someone who can handle your customers with care while keeping operations smooth, let’s connect!