Shina Audu

I’m a customer-focused Technical & Remote Support Specialist with over 5 years of experience delivering high-quality troubleshooting, remote assistance, and customer service for Microsoft 365, Windows OS, and hardware systems. Proven track record of 96%+ CSAT, reducing resolution times, and leading support teams to exceed performance KPIs. Adept in using CRM platforms, ticketing systems, and remote tools to resolve issues efficiently. Recognized for strong communication skills, process improvement, and the ability to translate technical solutions into clear, user-friendly guidance – grounded in a reputation for integrity and professionalism.