Shikha Agrawal

SHIKHA AGRAWAL Email:-Mobile: -Date of Birth: 19th October,1981 CAREER SYNOPSIS A Multi-faceted professional having 12 years’ rich experience in the Banking Industry [viz. Corporate Banking, Retail Branch Banking and Internal Audit Department]. Last Associated with AXIS BANK LTD as Senior Manager, Operations, Corporate Banking Branch, New Delhi. Stayed at Myanmar for past 5 months joining spouse. An impressive communicator with honed interpersonal, team building, negotiation, presentation, convincing and analytical skills. A globally focused, learned and aware professional willing to carve out a challenging role in the dynamic financial services domain by leveraging knowledge gained through education and experience. CORE COMPETENCIES Corporate Banking Operations Internal Audit Customer Service Operations Conducting Internal audit and compliance audit Transaction Banking Operations Report Preparations & Drafting Corporate Relationship Management Reports - Closure & Compliance Corporate Internet Banking Operations Audit Calendar-Planning & Preparation MIS, Presentations & Reports MIS Management Service Provider Management Audit : Scheduling & Organizing Administration & Vendor Relationships Branch Assistance & Follow up Customer Grievance & Settlement Adherence to RBI Guidelines WORK EXPERIENCE - (February 2009 to MAY 2017) AXIS BANK LIMITED Corporate Banking Branch, New Delhi [Since September 2013 to May 2017] Servicing Esteemed Corporate Clients of Large, Mid and SME Segments with prioritized customer values [Corporate Clients spread across Pan North]. Handling disbursements, remittances or fund transfers with respect to customers’ routine branch banking, credit and trade desk operations. [LC Devolvement, BG Invocation, Buyer’s Credit] Conducting the inspection and stock audits of Corporate Clients. Monitoring the Limit Utilization of the clients. Handling account opening procedures for clients of all business segments involving different types of current accounts, escrow accounts, TRA accounts, CC/OD accounts, channel financing and their onward operations handling as per bank’s practices. Assisting the Business Banking & Transaction Banking Teams & associate RMs in account openings of different schemes and liason with clients in arranging respective KYC documents as per RBI guidelines. Handling Bills Discounting, operations in channel finance accounts involving factoring dealer payments and interest payments. Post Sanction Monitoring & rigorous follow up with the corporate and Relationship Managers and Account Managers for exchange of information, Financial follow up of reports, Stock Statements, and Opinion Reports. Handling Corporate Salary Processing of different clients and generating leads for new avenues in salary accounts to bank. Managing the important branch documents under proper noting in branch document register. Coordinating and assisting the corporate clients and peer banks in timely processing of their interbank remittances and onward disposal as per instructions. Handling the responsibility of assisting the branch concurrent auditors in carrying out respective audit in terms of proper documentation, record keeping and compliance adherence by thoroughly checking each voucher/customer request. Arranging for complete KYC audit as per RBI guidelines. Maximizing Corporate Satisfaction levels by assuring timely request processing, arranging value added services & addressing customer queries with all-time assistance. Maintaining the rewarding operational efficiency score for the branch without compromising on Compliance Level at each annual and other periodical audit. Managing the Corporate Internet Banking desk for the entire Corporate Banking Customers [Pan North] with a remarkable progress and achievements. Generating MIS reports (weekly, fortnightly, monthly) and monitoring the entries routed through different office and general ledger accounts Managing the administration, infrastructure and vendor payments desk for the branch. Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels. Maintaining excellent relations with clients to generate avenues for further business. Developing strong knowledge with respect to the Business and the Verticals. Assessing customer feedback, evaluate areas of improvements & provide feedback to top management. Internal Audit Department (North Zone) (February 2009 to September 2013) Axis Bank Ltd., (North) New Delhi, Designation: Manager/Senior Manager I have worked with the same organization under the Internal Audit Department, North, New Delhi, managing all the Inspection & Audit norms comprising of: Conducting Internal Audits and compliance audits of the branch. Conducting Bi-monthly cash verification of currency chests as per RBI norms. Reviewing and scrutinizing the following audit reports: - (a) Internal Audit (b) Concurrent Audit (c) System and Procedure Audit (d) Currency Chest Audit, and other Audit Operations Compliance and correction of irregularities and closure letters issuance, RBI Audit Issues, Audit Committee Meetings, Workshops for Audit Manures Dhanalaxmi Bank Limited (December 2004 to February 2009) Branch Banking, Connaught Place, Main, New Delhi : Designation: Scale I Serviced Esteemed Retail/ Corporate Clients with prioritized customer values. Handled account opening procedures for clients of all business segments involving different types of savings and current accounts, CC/OD accounts, and their onward operations handling as per bank’s practices. Conducted the inspection and stock audits of Corporate Clients. Monitored the Limit Utilization of the clients. Handled the trande forex transactions including daily inward and outward remittances. Follow up/ maintenance of documents pertaining to collection/ purchase of foreign bills. Handled the responsibility of assisting the branch concurrent auditors in carrying out respective audit in terms of proper documentation, record keeping and compliance adherence by thoroughly checking each voucher/customer request. Arranging for complete KYC audit as per RBI guidelines. Maximizing Corporate Satisfaction levels by assuring timely request processing, arranging value added services & addressing customer queries with all-time assistance. Preparation of MIS reports (weekly, fortnightly, monthly) and monitoring the entries routed through different office and general ledger accounts including RBI mirror reconciliation account. Managed the administration, infrastructure and vendor payments desk for the branch. Ensuried speedy resolution of queries & grievances to maximize client satisfaction levels. Maintained excellent relations with clients to generate avenues for further business. Developed strong knowledge with respect to the Business and the Verticals. aCADEMICs B.Tech from Indira Gandhi Institute of Technology, Indraprastha University in 2003. Diploma in electrical engineering from Aryabhat Polytechnic, Delhi in 2000. Matric from CBSE in 1997 in 1ST Division (73%) from Little Flowers Public School, Shahdara, Delhi. MANAGEMENT SKILLS Innovative, Analytical & Conceptual Thinking Problem Solving & Analysis Decision Making Skills Strong Influencing Skills Achievement oriented Team Building, Leadership & Interpersonal Skills Customer Service Orientation Presentation & Communication Skills Proficient In Writing Correspondences HOBBIES & interest To listen and play music both Singing & Instrumental. Cooking Reading Newspapers & Magazines. PERSONAL DETAILS Father’s Name : Mr. Kanwal Kishore Gupta Spouse’s Name: Mr. Rajneesh Agrawal Marital Status: Married References can be provided on demand. Shikha AgrawalNew Delhi