Shikema Hines

Shikema Hines -| - | Greenville, NC SUMMARY Dedicated to securing a role as a Healthcare Customer Associate with 1 year of experience in direct patient care and support. Skilled in providing emotional support, coordinating care, and maintaining accurate health records. Holds an Associate of Arts in Medical Billing and Coding, and an Associate of Science in Health Studies. WORK EXPERIENCE Interim Healthcare Kinston, NC Personal Care Aide Aug 2019 - Oct 2019 • Delivered compassionate care by assisting with personal hygiene and daily living activities, enhancing client self-esteem and wellbeing. • Offered emotional support and companionship to clients, attentively addressing their concerns to promote mental health. • Managed and executed timely transportation for clients' medical appointments and other engagements, while maintaining a safe and organized living space. RHA Health Services LaGrange, NC Direct Support Associate Nov 2017 - Jan 2019 • Delivered compassionate care to individuals with psychiatric and developmental disorders, ensuring their daily needs were met with professionalism and empathy. • Contributed to treatment planning through active collaboration with case managers, and maintained thorough documentation of client behavioral changes and incidents. • Facilitated effective communication among family members, physicians, and healthcare providers, supporting a holistic approach to client care. Private Duty Care Child Care Provider Jun 2017 - Dec 2017 • Facilitated a secure and nurturing environment for child development, enforcing safety protocols and addressing behavioral issues in collaboration with parents. • Designed and executed engaging learning activities that enhanced children's foundational knowledge in numeracy, literacy, and cognitive skills. • Delivered consistent emotional support and care, guiding children through daily routines and fostering their social and emotional growth. EDUCATION Miller-Motte College Associate of Arts, Medical Billing And Coding Dec 2020 Ultimate Medical Academy Associate of Science, Health Studies SKILLS Client Documentation • Customer Service • Crisis Management • Data Entry • Patient Communication • Medical Terminology Knowledge