Shifa Fatima

SHIFA FATIMA - •-• Lahore, Punjab, Pakistan • Open to Remote • LinkedIn Virtual Assistant Innovative Virtual Assistant with a solid background in short-term rental operations and real estate coordination. Blends administrative expertise with a nuanced understanding of human behavior to elevate client interactions and resolve issues effectively. Proficient in modern property management tools and digital workflows, driving operational efficiency and enhanced guest satisfaction. Passionate about applying psychological insights to foster trust and create strategic value in dynamic environments. PROFESSIONALEXPERIENCE Shenandoah Host Services, United States (Remote) Jul 2024 - Jan 2025 Virtual Assistant, Virginia Assistant for Short term Rental Manager Managed vacation rental listings on Airbnb and Hostaway, including creating guest welcome messages, updating property details, and maintaining accuracy. Delivered excellent guest communication, addressing inquiries and resolving issues promptly to ensure high satisfaction levels. Developed guest portals to streamline information sharing and enhance upselling opportunities. Coordinated with turnover teams and collaborators to maintain smooth operations and meet deadlines. Providing 24/7 administrative and specialized support to clients across various industries. Support Mantis, Pakistan (Remote) Sep 2022 - Jun 2024 Virtual Assistant, Lahore Airbnb & Short-Term Rental Management – Managed listings, guest communication, and booking coordination for vacation rentals. Real Estate Administrative Support – Assisted with property listings, rental agreements, and market research to support property owners Calendar & Pricing Optimization – Adjusted rates and availability to maximize occupancy and revenue. Turnover & Maintenance Coordination – Scheduled cleanings, inspections, and repairs to ensure top-quality stays. Guest Experience Enhancement – Provided personalized recommendations, handled special requests, and promoted upselling opportunities. Property Management Software Proficiency – Experienced with Hostaway and other tools for seamless rental operations. Problem-Solving & Crisis Management – Quickly resolved guest concerns, handled last-minute changes, and coordinated emergency repairs. IBEX, Pakistan Aug 2021 - Jun 2022 Customer Service Executive, Lahore Handled inbound customer calls, providing support and resolving issues related to orders. Assisted customers with order placement, tracking, modifications, and cancellations. Ensured a positive customer experience by addressing concerns promptly and professionally. Maintained a high standard of service quality, meeting company performance metrics consistently. Demonstrated excellent communication and problem-solving skills to enhance customer satisfaction. EDUCATION University Of Central Punjab, Lahore, BSc in Psychology, Jan 2020 - Dec 2024 Key Courses: Throughout my studies, I have gained in-depth knowledge in a variety of fields, including Positive Psychology, Cognitive Psychology, Neuroscience and Behavior, Abnormal Psychology, Social Psychology, and Statistics in Psychology. Additionally, I have explored Psychological Assessment, Neuroscience and Psychopathology, Developmental Psychology, Organizational Behavior, and Clinical Psychology. My coursework also covered Research Methodology, Educational Psychology, Counseling Psychology, Forensic Psychology, and Human Resource Management. Core Competencies Customer Support Customer Service Excellence, Guest Communication & Issue Resolution, Problem-Solving & Conflict Resolution Administrative Skills Booking Coordination & Property Management, Calendar & Email Management, Workflow Organization & Task Prioritization, Data Entry, Record-Keeping, & Reporting Time Management Time Management & Multitasking, Attention to Detail Team Collaboration Team Coordination & Collaboration, Order Management Technology Proficiency Hostaway, Tidy, Airbnb, Slack, Zoom, Microsoft Teams, Google Meet, Google Workspace (Docs, Sheets, Calendar), Microsoft Excel, Microsoft Word, Google Drive, Dropbox, Shopify store Volunteering Volunteer intern , Anjuman e Behbood e Mareezan, Chiniot Jul 2022 — Aug 2022 A nonprofit organization dedicated to supporting underprivileged patients in government hospitals by providing medical aid, medicines, and essential resources. Through donations and volunteer efforts, it ensures that no patient is denied treatment due to financial constraints. Internship , Yunfa Un Nas , Lahore Apr 2023 — May 2023 A charitable organization committed to helping those in need through volunteer-driven efforts. It serves as a bridge between donors and the underprivileged, promoting compassion, generosity, and community support to create meaningful change.