EXPERIENCE
CUSTOMER SERVICE TEAM LEAD/ROSE LONDON
January 2017 – Present
It is my responsibility to managed and organized emails. Oversee returned
SHIERA AMOR
ABARICO
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WWW.LINKEDIN.COM/IN/SHIERA-AMORABARICO
OBJECTIVE
To embrace opportunity to
change and improved myself in
whatever field I am in.
SKILLS
I'm especially good at email
handling as a customer service
representative. What sets me
apart is I enjoy solving complex
issue and it is very rewarding for
me after.
Resolving complex issue is my specialty in this field. I get to explore the ecommerce side and widen my horizon.
CUSTOMER SERVICE AGENT/WIPRO
February 2015 – March 2016
I raised issue on customer’s behalf and assigned to each of my teammates
accordingly. Receiving inbound calls and do outbound if necessary for issue
to be resolved. It’s been my practice to make my inbox empty and
resolved issue assigned to me by the end of the day.
EDUCATION
BACHELOR OF SCIENCE IN NURSING/2013
Cebu Doctors’ University
VOLUNTEER EXPERIENCE OR LEADERSHIP
I managed a group of young people to be involved in a feeding program
and teach kids. Also, I am part of a core team where we go to different
tribes and discuss health education.
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