Shiella Marie Ann de Guzman

I have several years of customer service experience (including online, over the phone and in person) and, for the last 2 years as customer service representative here in well known BPO companies in the Philippines. I am enthusiastic, adventurous, reliable, flexible, and hardworking individual who has always been passionate about giving customer satisfaction. I am eager to learn to use any new tools to give you the best output.
I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to person for any additional projects you need assistance with.
I am well versed in the English language and workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find way to motivate myself and my co-workers. Most especially
I love helping other people, the satisfaction that comes from other people make me feel happy and fulfilled.
So if you are looking for someone who has strong speaking and/or writing skills to efficiently resolve customer concerns via phone, chat, or email, I am the right person to help you!
I believe I am a good investment to your company. I look forward to working with you in providing excellent service and anything else you may need help with! I am willing to undergo training to enhance my skills and work as soon as possible.