Shiella Jane Aragon

ARAGON, SHIELLA JANE VERGARA Provincial Address: Barangay Legaspi Tayug, Pangasinan Mobile Number: - Email Address:-/-Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. PROFESSIONAL EXPERIENCE Freelancer: Started 2014 Customer Support / Virtual Assistant Amazon / GoodBoy March 2015- October 2016 Answering buyer messages and emails Answering product reviews and feedbacks Responsible in removing negative feedback on our Amazon account Tracking all refunds and communicating with the customers to know why they requested for a refund. Virtual Assistant April 2014 – January 2015 Shopify Answering emails and making sure all inquiries and emails are answered within 24 hours. Encoding hundreds of tracking numbers on Shopify and making sure all customers are notified. Company: Aegis PeopleSupport Duration: January 15, 2013 – November 30, 2013 Company Address: Makati City Position Held: Recruitment Specialist Duties and Responsibilities: Analyzes the recruitment process performance, prepares the recruitment dashboards, presents dashboards, recommends changes to the recruitment process and implements changes Analyzes the performance of recruitment agencies, the cost per hire, time to hire and recommends changes and improvements Tracks the list of the recruitment agencies and their terms and conditions; introduces standardized terms and conditions for the recruitment vendors if possible Analyzes the recruitment software and recommends and implements changes to it Measures the performance of HR Recruiters and provides feedback to them Identifies difficult job vacancies and investigates the best recruitment approach for them Analyzes the recruitment software and implements changes and improvements Keeps the documentation of the recruitment process up to date Trains new HR Recruiters (induction program) Key Skills: Recruitment and Job Interviewing Skills Analytical Skills Communication Skills Process Improvement Skills Basic Project Management Skills Company: Convergys Philippines Duration: January 24, 2010 – December 30, 2012 Company Address: San Lazaro, Manila Position Held: Recruitment Specialist Duties and Responsibilities: Recruitment consultants provide a vital link between clients and candidates. The role is demanding and diverse and involves: Using sales, business development, marketing techniques and networking to attract business from client companies; Visiting clients to build and develop relationships; Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment; Advertising vacancies by drafting and placing adverts in a range of media, for example newspapers, websites, magazines; Using social media to advertise positions, attract candidates and build relationships with candidates and employers; Headhunting - identifying and approaching suitable candidates who may already be in work; Using candidate databases to match the right person to the client's vacancy; Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client; Requesting references and checking the suitability of applicants before submitting their details to the client; Briefing the candidate about the responsibilities, salary and benefits of the job in question; Preparing CVs and correspondence to forward to clients regarding of suitable applicants; Organizing interviews for candidates as requested by the client; Informing candidates about the results of their interviews; Negotiating pay and salary rates and finalising arrangements between client and candidates; Offering advice to both clients and candidates on pay rates, training and career progression; Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated; Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs. Company: Sykes Asia Duration: April 2008 – December 2010 Company Address: One San Miguel Avenue Ortigas Center Pasig City Position Held: Customer Service Representative Duties and Responsibilities: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. EDUCATIONAL ATTAINMENT School Attended:Lyceum of the Philippines University Course Taken:Bachelor of Arts in Mass Communication Major: Broadcasting Inclusive Dates:-