SHIELA DEMETERIO TALANA
Amazon Virtual Assistant
CURENT EXPERIENCE
ABOUT ME
I'm a virtual assistant for those in need of expertise in
customer service, especially Amazon sellers who want to
Backoffice Associate
Sykes Asia Inc. (2019-present)
I am currently into proof-reading documents, making sure they will meet the
conditions before they are endorsed to approval.
reach out to their long-time and new customers. I also run
a blog for those struggling with changing themselves
through work. As someone with years in customer service,
PAST EXPERIENCES
I have the niche of knowing what the customer wants and
needs.
Chat Care Associate
Conduent Inc. -)
MAJOR SKILLS
I handled billing inquiries and issues of customers, even learned to spot
• Email/chat responses
• Web content writing
• Proofreading
•Blog management
•Account management
fraudulent accounts and request.
I also help them get the right help when it comes to their defective devices
and digital purchases.
I was also part of the mentoring team for new hires before endorsing them to
production and has experience in monitoring team attendance.
•Social media management
PLUS POINTS
Customer Service Associate
Concentrix Philippines Inc -)
• Can work under minimal supervision
I handled different known beauty brands when it comes to dealing with
• Can work under pressure
customers with inquiries regarding products, subscriptions and account.
• Can work with tight deadlines
•Can work individually or with a team
INTERESTED?
Email:-
I also handled customer retention and had an experience in sales.
I also handled telecom service (billing, minor technical support)
TRAININGS ATTENDED
Amazon Seller VA Masterclass Batch 12
February, 2021
-Skype: @bananatalana
Zoom PMI:-
Mentoring For Success
November, 2017, Conduent ASEANA ONE
LinkedIn: https://bit.ly/2ZMMiWr
WEBSITE
The Lazy Banana
EDUCATIONAL ATTAINMENT
Far Eastern University
Bachelor of Arts Major in Literature,-
University of Santo Tomas
Bachelor of Arts Major in Literature (undergraduate),-
