Shiela Rose Galila

Shiela Rose Galila CUSTOMER SERVICE | EMAIL SUPPORT | COLD CALLER ABOUT ME I am a customer service person who has experience handling various kinds of products for 5 years. To be part of your company where I can serve to the best of my ability, utilize my knowledge and skills and continue my growth and development as an individual. WORK EXPERIENCE Customer Service Support VXI HOLDINGS (AT&T) August 2019 - September 2019 Build a good relationship with customers Serving inquiries regarding products or services Handling complaints submitted by consumers Billing inquiries Customer Service | Email Support CyberCity Teleservices Inc. October 2019 - March 2025 Providing existing and potential customers with support to enhance their satisfaction with company and its products or services. Assist the customers in their credit application, processing orders, tracking packages, billing inquiries, and etc. Assisting customer’s concern through email. Cold Caller/Recruiter KAM Financial Group October 2023 - March 2024 Answering phones and making outbound calls to all applicants who applied Adding prospect leads to the CRM Assisting inquiries Cold Caller | Lead Generation Halperns Steak and Seafoods March 2024 - December 2024 Researching and targeting prospect leads. Gathering information about potential leads. LAST EDUCATION Southern Philippines Baptist Theological Seminary Secondary Education 2005 - 2009 University of Mindanao Bachelor of Science in Information Technology 2009 - 2013 SKILLS Good product knowledge Competent customer service Good language Problem solving Diligent and Thorough Administration Data Entry CONTACT DETAILS-- B4 L4 Adciville Subd., Bago Gallera, Davao City, Philippines