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SHIELA MAY B. RICAFRENTE
LOANS & MORTGAGE PROCESSOR
REAL ESTATE | GENERAL VIRTUAL ASSISTANT
CONTACT DETAILS
An experienced loans and mortgage processor with
broad understanding in real estate, credit evaluation, data
entry and management; focused on
delivering accurate and timely results.
PROFESSIONAL HIGHLIGHTS--
Loan Processor (Freelance) | Willow Processing, LLC
Plaridel, Bulacan, Philippines
CORE QUALIFICATIONS
Diligent, detail-oriented
Resourceful and flexible, able to adapt
to changing priorities and maintain a
positive attitude and strong work ethic
An excellent communicator
Problem-solver and a critical thinker
Excels at multi-tasking in a fast-paced
environment
Accustomed to meeting tight deadlines
Superior telephone, customer service,
and computer skills with proficiency in
MS Word, Excel and PowerPoint, MS
Outlook and Teams
Experienced in Slack, Adobe Acrobat,
Arive LOS, Google Drive
BS BUSINESS ADMINISTRATION
University of San Jose – Recoletos
June 2007 – March 2011
Academic Scholar
Dean’s Lister
2011 – 2017 •
acts as a Team Lead; supervises 3 major areas in Visayas (Camella Cebu,
Camella Aklan, Camella Capiz)
prepares and presents quality collection forecast, quarterly and yearly
projections for loan releases and contracted sales
analyzes credit data or financial information of home buyers while
assessing their credit worthiness
appoints monthly meetings and liaise with bank lending officers to
achieve common monthly targets
reviews and approves broker's or network's commission requests from
staffs for cheque processing and releasing
conducts product knowledge seminars to sales networks
creates and proposes strategies and promos to higher management to
maintain quality and high collection efficiency on client's receivables
solves customer concerns and issues, making sure service satisfaction
has been served while uncompromising company policies and interest
Sales & Customer Service Rep. | Aegis PeopleSupport Inc.
2018 – 2021 •
solicits housing loan application from branches, developers, and brokers
collects financial documents and performs initial appraisal of potential
borrowers through examining applications
helps client choose the appropriate mortgage based on credit capacity
encodes loan applications into the database and creates loan portfolio
for credit approval, then prepares loan contracts for client signing once
application is approved
ensures all loan documents and requirements are in order in
preparation for account booking, releasing, and closing
assists branch managers for home loan inquiries and explains
importance on each type of loan documents
2019 Goal Achiever Awardee for Real Estates Loans
Accounts Management Officer | VistaLand & Lifescapes Inc.
EDUCATION
assists Senior Loan Processors and Loan Officers on daily basis, maintains
engaged communications through email and slack
maintains detailed documentation of the process in the system/portal
for loan setup tasks
contacts insurance agency and obtains updated homeowners insurance
policy for the file
requests appropriate title documents to Escrow/Title Company
makes sure all documentations needed for the loan are in place and
orders VOE’s as needed for the file
Account Officer (Real Estate Mortgage) | Asia United Bank
2022 •
2011 •
makes recommendations for Hotel and Flight accommodations that may
best suit client needs or wants
attracts potential customers by accommodating queries and inquiry call
into a booked sale
engages in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed
responds efficiently and accurately to callers, explaining possible
solutions, offering best deals, and ensuring client feels supported and
valued
