Shiela May Maduro Somera

Hi, I'm Shiela May Somera, 

I worked at Amazon under the Concentrix company I've held three different roles. First, as a Customer Care Specialist, I was the frontline of customer service, handling inquiries and resolving issues to maintain a positive customer experience.

Next, as a Technical Support Specialist, I used my in-depth knowledge of Amazon’s electronic devices to assist customers with troubleshooting, guiding them through, step-by-step solutions, or any concerns that they're called about.

Lastly, as a Seller Support Associate, I assisted sellers and merchants with their inquiries and concerns regarding their accounts, claims, and other seller-related issues. I handled inbound and outbound calls, chats, and emails efficiently.

My time at Amazon has given me valuable experience in managing sensitive customer information, providing personalized support, and delivering excellent customer experiences. I've developed skills that are beneficial across various industries, including technical knowledge, problem-solving, multitasking, adaptability, and deep product and service knowledge.

I would love the opportunity to discuss how my experience and skills can benefit your team. Thank you for your consideration, and I look forward to hearing from you.