Shiela May Dungca

I am a dedicated and detail-oriented professional with nearly a decade of experience as a Customer Service Specialist, where I developed a strong foundation in client relations, problem-solving, and effective communication. Over the years, I’ve honed my ability to manage high-volume inquiries, resolve issues efficiently, and deliver exceptional support that builds trust and satisfaction among clients.

After almost 10 years in the customer service field, I made a successful transition into the virtual workspace. My first role as a Virtual Assistant was with an Australian client, where I provided comprehensive administrative support, calendar management, email correspondence, and task coordination. This experience allowed me to refine my organizational skills and adapt quickly to remote systems, time zone differences, and dynamic workflows.

Currently, I am working as a Medical Virtual Assistant for a U.S.-based healthcare provider. In this role, I handle a variety of tasks including managing patient records, appointment scheduling, insurance verification, and coordinating with medical professionals and patients to ensure smooth day-to-day operations. I am experienced in using Electronic Health Record (EHR) systems and understand the importance of confidentiality, compliance, and accuracy in handling sensitive medical data.

What sets me apart is my strong work ethic, adaptability, and commitment to continuous learning. I take pride in being reliable, proactive, and solution-oriented. Whether working independently or as part of a team, I strive to exceed expectations and bring value to every task I handle.

My combined background in customer service and virtual administrative support—especially within the healthcare industry—has equipped me with a unique blend of interpersonal, technical, and organizational skills. I am passionate about supporting professionals and businesses behind the scenes so they can focus on what matters most: delivering excellent service and care.

As I continue to grow in the virtual assistance field, I am always open to learning new tools, expanding my knowledge, and taking on new challenges. I believe that with the right attitude and a strong support system, we can achieve great results no matter where we are in the world.