Shiela May Barcenal

With over 6 years of experience in the corporate world, I have honed my organizational, people management, customer service, and technical support skills—areas I am passionate about and have become an expert in. My extensive knowledge in these domains makes me a valuable addition to your company. One of my key strengths is providing support and leadership to individuals, fostering their career and skill growth, and guiding teams to showcase their abilities and talents while aligning with the vision of their career development.I thrive on engaging in various initiatives, especially those focused on process workflow improvement, document creation, and establishing standard procedures to enhance operations. I enjoy thinking outside the box and exploring a wide range of solutions to resolve problems. I am always on the lookout for opportunities to learn and excel in the roles I undertake.I have a well-developed professional network and feel at ease connecting with other professionals. My attention to detail ensures high-quality work, and I take pride in leading groups and driving my team towards achieving desired outcomes, regardless of obstacles. I am reliable and goal-oriented, committed to achieving any objectives I set. Moreover, I recover quickly from setbacks, viewing failures as opportunities for learning and growth.I strive to give my best in everything I do. With advanced communication skills, both written and verbal, I consistently ensure that my customers and clients are fully satisfied.

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Tools and Software that have used:

Microsoft Project, Asana, Trello, Jira, SmartsheetMicrosoft Teams, Slack, ConfluenceServiceNow, Zendesk,Microsoft Word, Google Docs, ConfluenceMicrosoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)Microsoft Outlook, Gmail​​