Shiela Marie Alamares

SHIELA MARIE D. ALAMARES Sagpon, Daraga, Albay E-mail Address:-Mobile No.: - Skype ID: alamares.shiela Upwork Profile: https://www.upwork.com/o/profiles/users/_~013baabe737098dfb4/ CORE COMPETENCIES:  Generating quality leads through Facebook Marketing.  Nurturing leads through drip campaigns via Messenger Marketing & Email Marketing.  Testing, optimizing and scaling Facebook Ad Campaigns including market research.  Facebook Marketing, Messenger Marketing, Instagram Marketing, ClickFunnels, Zapier.  Great customer service skills both verbally and written.  Shopify management and app integration & management  Knowledgeable in marketing tools (Google Suite (Gmail, Calendar, Docs, Sheets), Adobe Photoshop, Dropbox, MailChimp, Help Scout, Klaviyo. EDUCATIONAL ATTAINMENT: 2010 – 2014 Bachelor of Arts in English Bicol University College of Arts and Letters, Legazpi City WORK EXPERIENCE: January 2018 – present  Duties & Responsibilities:  Strategizing and systemizing Social Media Marketing  Manages client acquisition and retention January 2018 - present  MARKETING MANAGER You Shop Outlet North Carolina, USA Duties & Responsibilities:  Redirects customers and potential customers to helpdesk.  Reports directly to CEO.  Customer support through e-mail.  Manages boards on Trello for any customer issues.  Contacts manufacturer if needed.  Manages Shopify account.  Does Facebook Ad Campaigns  Does Messenger Marketing (Chatbot)  Does Pinterest & Instagram content posting, managing & marketing  Handles Shopify chargebacks  Handles PayPal disputes and cases  E-mail marketing campaigns through Klaviyo June 2017 – January 2018  CEO Shiela Alamares Digital SOCIAL MEDIA MANAGER You Shop Outlet North Carolina, USA Duties & Responsibilities:  Manages Facebook account.  Redirects customers and potential customers to helpdesk.  Reports directly to CEO. January 2017 – January 2019 SOCIAL MEDIA MANAGER ShopSupanova Victoria, Australia  Duties & Responsibilities:  Reports directly to CEO.  Curates and schedules content post for Facebook Business Page.  Replies to inquiries on Facebook.  Manages Pinterest, Instagram and Facebook accounts. May 2017 – October 2017   Duties & Responsibilities:  Reports directly to CEO.  Curates and schedules content post for Facebook and Instagram.  Replies to inquiries on Facebook, Instagram and E-mail.  Manages Pinterest, Instagram and Facebook accounts.  Shopify management (Order fulfilment, product importing via Oberlo, manual product uploading, putting product description, etc.)  Communicating with suppliers directly. Tools Used:  Aliexpress  Oberlo  Mass Planner  Google Sheet  Shopify February 2017 – March 2017   SHOPIFY MANAGEMENT (Project-based) Luxury Freestanding Bathtubs Duties & Responsibilities:  Imported products via CSV.  Uploaded product images manually.  Did HTML codes for Tabs of product description. November 2016 – March 2017  GENERAL VIRTUAL ASSISTANT From Wonderlands MARKETING SPECIALIST MumsPick Singapore City, Singapore Duties & Responsibilities:  Reports directly to CEO.  In-charge of over-all marketing tasks and materials.  Does email marketing through Soundest.  Does graphic design for Facebook ads and other marketing materials.  Manages post scheduling on Twitter, IG and Facebook through Hootsuite, Crowdfire and Buffer.  Replies to messages and inquiries on social media accounts.  Manages Shopify account.  Writes blog posts.  Does video edit and production when needed.  Schedules events and other agenda on calendar.  Performs other tasks needed by CEO. Tools Used:  Adobe Photoshop CS6  Adobe Premiere Pro CS6  Google Sheet  Canva  Hootsuite  Buffer  Crowdfire  Shopify  Google Calendar  Soundest December 2016 – January 2017   Duties & Responsibilities:  Manages Hubstaff Talent website.  Checks and corrects grammar and spelling errors.  Correlates with team leader other team members.  Correlates with whole talent management team. Tools Used:  Trello  Google Docs  Slack December 2015 – December 2016     PROJECT MANAGER/ VIRTUAL ASSISTANT Equilink Marketing Burbank, CA Duties & Responsibilities:  Checks-up on team members if their assigned tasks has been done.  Updates projects and assignments on Zoho Projects.  Edits and does graphic design for social media ads on Photoshop.  Collaborates with team member via Dropbox.  Doing funnels for livechat support for traffic generation via Autopilotlead.  Gathering information needed for perspective clients via web research, Spyfu and Microsoft Excel. Tools Used:  Zoho Projects  Microsoft Excel  Adobe Photoshop CS6  Dropbox  Skype  Autopilotlead  Spyfu January 2016 – June 2016  DATA ENTRY SPECIALIST SuperLab Technology, LLC Detroit, MI Duties & Responsibilities:  Inputs leads generated for school website.  Uses proxy rental to obtain various IP addresses.  Uses CCleaner to clear cache and cookies. Tools Used:  Proxy Rental  CCleaner  Google Chrome  Microsoft Excel  Teamviewer July 2016 – October 2016  CUSTOMER SERVICE/QA TECHNICIAN Hubstaff Indianapolis, Indiana, USA SEO SPECIALIST Jerusalem Gift Shop, Israel Duties & Responsibilities:  Inputs needed information on Magento (SKUs, item description and ISBN).  Does SEO through social media postings. Tools Used:  Microsoft Excel  Magento  Pinterest  Bitly      Onlywire Godinterest Google Sheet Google Docs Google Drive October 2015 – October 2016   Duties & Responsibilities:  Gathers the information of the president, vice-president, director or any person in higher position. Finds the name and e-mail address or contact form if the email address is not available. Tools Used:  Outreach.Reachnetwork.com  Google Sheet August 4 – December 19, 2014  ADMINISTRATIVE STAFF Office of the Academic Affairs Aquinas University of Legazpi, Rawis, Legazpi City Duties & Responsibilities:  In-charge of incoming and outgoing communications.  Assists in making memos, letters, etc.  Does graphic designing and lay-outing for needed materials.  Conducts seminars and events.  Performs other tasks given by immediate supervisor and/or head. June 2013 – June 2014  LEAD MINING SPECIALIST SR Education Group, Inc. Kirkland, WA CUSTOMER SERVICE REPRESENTATIVE Equinox Virtual Solutions JRE Building, Daraga, Albay Duties & Responsibilities:  Assisting clients with their mortgage amortization by forwarding them to specialists to fix their credit limit.  Assisting perspective clients in finding schools near their location and is according to the course they want. CERTIFICATIONS: September 25, 2017 – December 15, 2017 Certificate of Completion Social Media Academy October 18, 2016 November 10, 2016 Diploma in Digital Marketing Shaw Academy Write Your Own Social Media Strategy Suw Charman-Anderson (Udemy) Facebook Messenger Marketing Premium Course BottBott University MEMBERSHIPS:  Social Media Academy Official  The Freelance Movement Tribe  Funnels & Automation Academy  Copywriting Training Camp PH  The Funnel Doc - Funnels, Emails, and Messenger Bots Training Group  ManyChat Community  School of Bots: Bot Building, Marketing, and Sales  Bot Academy: Facebook Messenger Marketing SEMINARS CONDUCTED: October 22 – 23, 2014 October 8 – 10, 2014 Working Committee, Pagtais 2014 2nd run Aquinas University of Legazpi, Rawis, Legazpi City Working Committee, 14th Annual SEAAIR International Conference Aquinas University of Legazpi, Rawis, Legazpi City SEMINARS & TRAININGS ATTENDED: August 22, 2014 COMMUNICATION SKILLS TRAINING Aquinas University of Legazpi, Rawis, Legazpi City August 7, 2014 SUMPAY 2014 2nd run Aquinas University of Legazpi, Rawis, Legazpi City March 20, 2014 SEND-OFF TO SUCCESS EMPLOYABILITY ENHANCEMENT AND ENGLISH PROFICIENCY TRAINING Bicol University Amphitheater, Legazpi City AWARDS & ACHIEVEMENTS: Eligibility Career Service Professional Eligibility Exam Passer April 2014 General Weighted Rating: 82.53 Academic Scholar 2nd Semester, Academic Year- Bicol University College of Arts and Letters General Weighted Average: 1.73 1st Semester, Academic Year- Bicol University College of Arts and Letters General Weighted Average: 1.5 Academic Achiever Academic Year- Bicol University College of Arts and Letters General Weighted Average: 1.73 PERSONAL INFORMATION: Age : 26 years old Date of Birth : August 9, 1993 Civil Status : Single Height : 5’2” Weight : 110 lbs Religion Father’s Name Occupation Mother’s Name Occupation : Born Again Christian : Sonny Alamares : Deceased : Marilou Alamares : Housewife CHARACTER REFERENCE: Available upon request. I hereby certify the correctness of the above mentioned information. SHIELA MARIE D. ALAMARES Applicant DISC PROFILE ENGLISH PROFICIENCY TEST IQ TEST