Contact me at:
SG
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Shiela Garcia
Customer Service / Sales Team Manager
PROFESSIONAL PROFILE
I am a customer service/sales team manager with holistic
knowledge of developing people through different leadership
and coaching tactics that drives and secure great customer
service experience and sales results.
Work Experience
Educational History
TEAM MANAGER
Ibex Global Philippines
AT&T
NATIONAL COLLEGE OF
BUSINESS AND ARTS
Bachelor of Science in Nursing
2009 - 2012
May 2013 - present
Conduct one on one coaching
session
Train and develop each team
member to secure weekly and
monthly goals thru huddles
and one on one goal weekly
and monthly goal settings
Take escalation calls real time
to preserve great customer
service experience
Create action plan for the
behavioral and skill
opportunities that needs to
work on to reach the target
Document each conducted
session
Unciano College
Bachelor of Science in Nursing
2008 - 2009
Awards Received
Team Manager of the Year
2018 - 2019
Ibex VIP (Very Important
Performer for 2019)
Top Team Manager 4th
Quarter of 2020 among all
Work from Home and Onsite
Team Managers
Skills Summary
Training, Coaching and
Development
Action Planning / Goal Setting
Escalation
Directly supervising and
coordinating the activities of all
customer service employees.
Standardizing customer service
procedures across the
company.
Training staff oncustomer
service operating procedures.
Answering inbound calls and
emails from customers.
